旅游服务礼仪情景剧本(英汉对照)25组

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1、旅游服务礼仪情景剧本（英汉对照）25组ContentsSituationPlay1客房预定RoomReservation1SituationPlay2在前台——入住登记AttheFrontDesk——Checkingin3SituationPlay3客房用餐服务RoomService5SituationPlay4整理房间MakinguptheRoom7SituationPlay5洗衣服务LaundryService9SituationPlay6处理投诉HandlingComplaints11SituationP

2、lay7赔偿损失PayingfortheDamage13SituationPlay8紧急服务EmergencyService16SituationPlay9餐厅预订RestaurantReservation1951SituationPlay10点单TakingOrders22SituationPlay11在酒吧AttheBar25SituationPlay12会议室预定ReservingtheMeetingRoom27SituationPlay13结帐AttheCashier’s29SituationPlay1

3、4订票BookingTickets33SituationPlay15接机MeetingtheTouristGroupattheAirport35SituationPlay16交通Transportation37SituationPlay17商讨旅游行程DiscusstheItinerary39SituationPlay18游览黄山ClimbingMountHuangshan41SituationPlay19参观长城VisitingtheGreatWall43SituationPlay20参观兵马俑Visitin

4、gtheTerraCottaWarriorsandHorses46SituationPlay21游览紫禁城VisitingtheForbiddenCity48SituationPlay22购买纪念品ShoppingfortheSouvenirs51SituationPlay23在银行AttheBank53SituationPlay24办理海关手续TheCustomsFormalities56SituationPlay25欢送客人SeeingtheGuestsoff5851SituationPlay1客房预定Bi

5、lly(B)打电话预订房间，前台服务员Ann(A)接听电话。A：早上好，假日酒店，我能为您做些什么？B：我可以预订一个房间吗？A：请问您需要几间房，何时入住？B：三间房，我们从5月6号住到5月9号共三晚。A：您需要什么样的房间？B：两个标准间和一间套房。A：对不起，现在是旅游旺季，套房已经全部预订出去了。B：那就三个标准间吧。请问房价是多少？A：一共130美元加上百分之十五的服务费和税金。B：好的，请为我订这些房间，我是肯.詹森先生。请问您能提供接机服务吗？A:当然，请告诉我您的航班号及抵达时间。B：886号航

6、班，3月6号早晨6：30。A：我们期待您的光临。译文：RoomReservation(Billyiscallingtomakearoomreservation.ReceptionistAnnisansweringthecall.)A:Goodmorning,HolidayInn.CanIhelpyou?B:CanImakearoomreservation?A:MayIknowhowmayroomyouneedandwhenyouneedthem?B:Threeroomsforthreenights.We’lla

7、rriveonMay6thanddepartonMay9th.A:Whattypeofroomwouldyouprefer?B:Ijustwanttwostandardroomsandasuite.A：Sorry,foritispeakseason,allthesuitesarefullybooked.B:Inthisway,threestandardroomsarejustO.K.Andwhat’stheroomrate?51A:It’s130USdollarsplus15%servicechargeandt

8、ax.B:Fine,pleasebooktheroomsforme.I’mMr.KenJohnson.Bytheway,wouldyoupleaseofferanairportpick-upservice?A:Ofcourse,pleasetellmeyourflightnumberandarrivaltime.B:FlightNO.886.6:30p.m,May6th.A:I’vew