基于mobile agents的crm系统框架设计

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1、四川大学硕士学位论文基于MobileAgents的CRM系统框架设计姓名：王宏宇申请学位级别：硕士专业：控制理论与控制工程指导教师：叶思敏20030506基于MobileAgents鹣CRM系统框架设计拣测理论与控澍工程专业磋究生墨宏掌糖攀数煤叶思载客产奖袭赣毽(CustomerRelationshipManagement+e勰)熬嚣警20{鐾毙80年代初提出的”接触管理”(ContactManagement)，鼯专门敢察整联铎户毒公疑袋系秘掰鸯绩慰。经耱了纛二卡警鹣苓麟发鼹，客户关系管趣零睡演变缴腥并趋向成熟，最终形成了一套究蹩的赞理理论体系。网止CRM

2、系统作为企熊篱瑾系统串镳售鹭穰瓣瑟律，豢韵InternetWeb授零，突襞丁供废链上套渣趔随地域迭舆和不同企业之斌信息交流的缀织逸器，将襻户、经销黼、企熊镑臀郝整念掰一趣，实凌企盈辩客户个性德需求瓣侠速嫡痰。潜孵瞧帮赣企婕濮羚了营翅体系巾瞧串麓繇繁，遥避赫懿糍警凭磐链傣系，缡缀镌疲辩窝，蹲低镝畿成本。蟹蕊饯势窿式谤冀是谤爨壤鬻终#重鼗酌～瑗甥豢巍关键控零，褥融食了天z餐能瓣努露式诗算蒎零熬MobileAgent将酉麓成势分枣式秘簿黪～个蔻袋组戚端势。黪凄Agent(MobiieAgent黎黎擞，瞧鸯必懿将其黎鸯TransportableAgent或Itin

3、erantAgent)熙一类姆殊的Agent，它躲了具有智能Agent的最蕊奉转靛；菠建拣、鑫渗建、褥囊簿栋毪耱铃髓臻辘缝癸，逐舆鹰移渤缝，辩宅W以在网络上从～台难机自擞地移动到另一台生机，代表糟户完成指毙的任务。移动Agent霹在簿梅鹣软、醺佟瓣辫繇境中移璐。移翡Agent请冀辏建隧徽她降低分戆式纠+算中的阏络负载、摊荐邋傣效率、支掩灏线操作、嶷特异疹自妻交互、爵翡悫遥窿两臻环境、其离安全能和容镪藏力。MobileAgents攘米纛麓鼍：CRM霹戳为矮户鞭金照撵爨～系残个性毒i：服务。繇虽将耗矮土CRM鬻入一个全新的餐靛纯时代。本文率，我{藩将系统黪稀究

4、一粹基予MobileAgents鼗拳黪滗较宠熬簿毫力e勰浆统逡掇框繁，雾译缎援游浚疆粲耩揍赖瓣褥荧菠零教方豢。美髓逮：蒜步美器鹭褒黪蓊Agent安全滚滚移漤健毽舔壤AFrameworkoftheCustomerRelationshipManagementSystembasedonMobileAgentsMajor：ControltheoryandcontrolengineefingPostgraduate：WangHongyusupervisor：YeSiminThetheoryofCustomerRelationshipManagement(CRM)is

5、basedontheTheoryofContactManagementoriginatedinthel980’S，whichaimstOcollectandsystematizeal

6、theinformationoftheclientandcorporation。Continuouslydevdopmemclosely20years，Client’Srelationshipisevolvedasuitofin蜉atedadministrationtheory．BymeansoftheInternetWebtechnique。CRMsystembecomes

7、oneoftheextendingadministrationsinthebusinessadministrationsystem．Itbreaksthroughtheborderofdistrictandmessageexchangebetweenthedistinctbusinessesandbusinessorganization，achievesthefastresponseoftheclient’SdemandsaswellasassiststhebusinesstOremovethemiddlesegmentinthemarket，cutsdo

8、wnresponsedurationanddescendsthecostofmarket．Intelligencedis龋butedcomputingisanewbutkeytechniqueofthenetworkage，MobileAgentwhomixedtogetherartificialintelligenceandthedistributedcomputingtechniqueswillbecomethesignificantcomponentofdistributedcomputing．MobileAgent(MobileAgentabbre

9、viateMAandalsobecalledsuchtranspo