handbook process improvement 英文文献资料

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1、HandbookforBasicProcessImprovementMay1996HandbookforBasicProcessImprovementTableofContentsSectionPageIntroduction1WhatisthenewHandbookforBasicProcessImprovement?1Whatisaprocess?1Whoownsprocesses?2Whatisprocessimprovement?2Howdoesprocessimprovementbenefittheorganization?3Howdoesanorganizationgetsta

2、rtedonprocessimprovement?3What’sintheBasicProcessImprovementModel?4Step1:Selectaprocessandestablishtheprocessimprovementobjective7Step2:Organizethe“right”team11Step3:Flowchartthecurrentprocess17Step4:Simplifytheprocessandmakechanges19Step5:Developadatacollectionplanandcollectbaselinedata21Step6:Is

3、theprocessstable?23Step7:Istheprocesscapable?25Step8:Identifyrootcausesforlackofcapability27Step9:Plantoimplementtheprocesschange28Step10:Modifythedatacollectionplan,ifnecessary30Step11:Testthechangeandcollectdata31Step12:Isthemodifiedprocessstable?32Step13:Didtheprocessimprove?33Step14:Standardiz

4、etheprocessandreducethefrequencyofdatacollection35ListofFormsProcessSelectionWorksheet8TeamCharterWorksheet13ImprovementTeamMeetingRecord16iHandbookforBasicProcessImprovementListofIllustrationsIllustrationPageBasicProcessImprovementModel5Step1flowchart7Step2flowchart11SampleAgenda15Step3flowchart1

5、7Step4flowchart19Step5flowchart21Step6flowchart23Step7flowchart25Plan-Do-Check-ActCycle26Step8flowchart27Step9flowchart28Step10flowchart30Step11flowchart31Step12flowchart32Step13flowchart33Step14flowchart35iiHandbookforBasicProcessImprovementIntroductionWhatisthenewHandbookforBasicProcessImproveme

6、nt?Thenewhandbookhasbeendevelopedtoassistteamleadersatalllevelswhoareinvolvedinprocessimprovementefforts.TogetherwiththeBasicToolsforProcessImprovement,or“toolskit,”itprovidesthepracticalinformationyouneedtoinitiateandsuccessfullycarryoutprocessimprovementactivities.Theapproachandtoolsdescribedint

7、hehandbookfollowaBasicProcessImprovementModel.ThismodeldiffersinmanyrespectsfromtheProcessImprovementFlowchartfoundintheCNO-sponsoredStarterKitforBasicProcessImprovementdistributedtocommandingofficersseveralyears