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1、ChapterⅠIntroductionAtthesummerof2011,weparticipatedininternshipatTianjinWealthyHotel.WebeganourworkatJuly4th.Itwasafineday;wetookabustogotoourdestination.Thatwasourfirsttimetogotowork.Everyonewasfullofinterestingandexciting.Andexceptthat,wealsohadsomeworry.Wedidnotkn
2、owwhatwouldwaitforus.Howtobeginourwork?Howtocommunicatewiththepeople?Isiteasyordifficulttodowellforthejob?Alotofquestionsappearedinourmind,butnoonecouldanswer.Withsomanyquestions,webeganourjourney.Afterfourhours,wegotourdestination.ItislocatedintheWeiguoroad,Hedongdis
3、trict，Tianjincity,anditisafour–starstandardhotelwhichhaveaconvenienttransportation.WealthyHotelwasinatallbuilding,whenwefirstsawit;agrandiositybuildingenteredoureyes.Wegotdownthebus,theteacherandthestaffhelpustoarrangeourdormitory,afterthat,ourteachergaveussomeusefuls
4、uggestionaboutourlifeduringthework.Thesesuggestionshelpuswipeoffourworry,andgaveusagoodmoodtofacethechallenge.Thenweworkedatthishotelfor3mouths.Therearemanyservicesinthishotel,suchaslodging,diningandentertainment.Differentroomshavedifferentcharacteristicsinthere.Thefo
5、odwasverydelicious.Andalsotheenvironmentfacilitieswerewell-equipped.Everyservice’squalityhereisverygood.Alsothequalityofthestaffhasacertainlevel.Theyknowalotofexpertiseandmodernmanagementconcepts.Mostofthemhadbeenstudyabroadforyears.Sothereismuchknowledgethatwecanlear
6、nbythem.WhenIworkedhere,Ifullyawareofthewarmhelpandcarefromourbossandcolleagues.Ithinkthisisasuccessfulenterprise，becausetherearealotofenterprisecultureattractedmetoenterthehotel.Withthesefactors,Ispendahappyinternship.Atthishotel,Iwasmainlyresponsibleforfrontofficewo
7、rk.Myjobincludesthreeparts:thefirstpartwastobeaconcierge,thesecondparewastobeareceptionist,andthelastonewastobeanoperator.Everyworkgavemealotofexperience.Inthishotel,weexperiencedtraining,working,andgrowing.Thefollowingaretheprocessandmyharvestduringthework.9ChapterⅡP
8、rocessDuringtheprocessofmyinternship,Ihadexperiencedtheworktraining,thecourseoftheworkandtheprofessionallinks.Trainingmademe
