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1、ChapterⅠIntroductionAtthesummerof2011,weparticipatedininternshipatTianjinWealthyHotel.WebeganourworkatJuly4th.Itwasafineday;wetookabustogotoourdestination.Thatwasourfirsttimetogotowork.Everyonewasfullofinterestingandexciting.Andexceptthat,wealsohadsomeworry.Wedi
2、dnotknowwhatwouldwaitforus.Howtobeginourwork?Howtocommunicatewiththepeople?Isiteasyordifficulttodowellforthejob?Alotofquestionsappearedinourmind,butnoonecouldanswer.Withsomanyquestions,webeganourjourney.Afterfourhours,wegotourdestination.ItislocatedintheWeiguoro
3、ad,Hedongdistrict，Tianjincity,anditisafour–starstandardhotelwhichhaveaconvenienttransportation.WealthyHotelwasinatallbuilding,whenwefirstsawit;agrandiositybuildingenteredoureyes.Wegotdownthebus,theteacherandthestaffhelpustoarrangeourdormitory,afterthat,ourteache
4、rgaveussomeusefulsuggestionaboutourlifeduringthework.Thesesuggestionshelpuswipeoffourworry,andgaveusagoodmoodtofacethechallenge.Thenweworkedatthishotelfor3mouths.Therearemanyservicesinthishotel,suchaslodging,diningandentertainment.Differentroomshavedifferentchar
5、acteristicsinthere.Thefoodwasverydelicious.Andalsotheenvironmentfacilitieswerewell-equipped.Everyservice’squalityhereisverygood.Alsothequalityofthestaffhasacertainlevel.Theyknowalotofexpertiseandmodernmanagementconcepts.Mostofthemhadbeenstudyabroadforyears.Sothe
6、reismuchknowledgethatwecanlearnbythem.WhenIworkedhere,Ifullyawareofthewarmhelpandcarefromourbossandcolleagues.Ithinkthisisasuccessfulenterprise，becausetherearealotofenterprisecultureattractedmetoenterthehotel.Withthesefactors,Ispendahappyinternship.Atthishotel,I
7、wasmainlyresponsibleforfrontofficework.Myjobincludesthreeparts:thefirstpartwastobeaconcierge,thesecondparewastobeareceptionist,andthelastonewastobeanoperator.Everyworkgavemealotofexperience.Inthishotel,weexperiencedtraining,working,andgrowing.Thefollowingarethep
8、rocessandmyharvestduringthework.9ChapterⅡProcessDuringtheprocessofmyinternship,Ihadexperiencedtheworktraining,thecourseoftheworkandtheprofessionallinks.Trainingmademe
