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中国科学技术大学硕士学位论文员工离职倾向的影响因素研究姓名：赵伟—申请学位级别：硕士专业：企业管理指导教师：苟小菊2011-06-01 LMXTMX202SPSS16.0LMXTMXHlH2：H3：H4：H5：H6：H7：ABSTRACTABSTRACTWiththeeconomyglobalization,competitionbetweencompaniesisverytough・Peopleisthemainpartinenterprises,humanresourceplaysanimportantroleinthecompetition.Howtoattempt,cultivateandkeepexcellentworkersotohaveadvantageincompetitionisaproblemthatenterprisesface.Highturnoverintentionbringmanynegativeinfluencestocompany・Itmakesthecosthigh,ontheotherhanditdecreasesinnercohesionandorganizationefficiency・Many enterprisemanagersandresearchershavepaidattentiononturnoverintention.Researchersbothinchinaandabroadarestudyingdeeperontheproblemwiththeaggressivetalentloss,theydiscoverthereasonofturnoverintentionfromdiflcrcntangle.Thispaperstudiesjobsatisfaction,humaneenvironmentthatincludesleader-memberexchangeandteam-memberexchange,economicenvironmentandturnoverintentionbasedonpaststudy.Afterreadingmanyreferences,wegettheclearconcept,measurementquestionnaireandtheirrelationshipofjobsatisfaction,humaneenvironment,economicenvironmentandturnoverintention.Thenshapingatheoreticalframeworkandsixresearchhypothesis.Getting202questionnairesthroughsurvey,makepracticalanalysisonthetheoreticalframeworkandsixresearchhypotheses.UsingSPSS16.0toanalyzeandprocessthedata,discussingthecurrentsituationandrelationofjobsatisfaction,humaneenvironmentthatincludesleader-memberexchangeandteam-memberexchange,economicenvironmentandturnoverintention.Thepracticalresearchprovedthesixresearchhypotheses,Hl:jobsatisfactionisnegativelyrelatedwithturnoverintention;H2:humaneenvironmentthatincludesleader・memberexchangeandteam-memberexchangeispositivelyrelatedwithjobsatisfaction;H3:economicenvironmentispositivelyrelatedwithjobsatisfaction;H4:humaneenvironmentthatincludesleader-memberexchangeandteam-memberexchangeisnegativelyrelatedwithturnoverintention;H5:economicenvironmentisnegativelyrelatedwithturnoverintention;H6:humaneenvironmentthatincludesleader-memberexchangeandteam-memberexchangeplaysamoderateroleintherelationshipofjobsatisfactionandturnoverintention.H7:economicenvironmentplaysamoderateroleintherelationshipofjobsatisfactionandturnoverintention.Atlast,givingsomeconclusionsandmanagementsuggestion,pointingoutlimitationsandfutureresearchdirectioninthispaper.Enterprisesshouldpayattentiontojobsatisfactionandalsohavetostrengthenhumaneenvironmentandeconomicenvironment.ItABSTRACTgivesvaluablesuggestionandresolutiontoincreasejobsatisfactionanddecreaseturnoverintention.Keywords:JobSatisfaction,LMX,TMX,InterpersonalRelationship,noneInterpersonalRelationship,TurnoverIntention 11.1LMXTMX.p. 1982Graen1988MaertCapin2006GraenLMX2005LMX(TeamMemberExchange,TMX)TMX1.2201118.5%20101924.2%21.8%20.5%50%20%1979Mobley (Griffeth&Hom，1988;Mathieu&Zajac,1990)1.3LMXTMXLMX(TMX)1.4 1.1 22.12.1.1Hoppock19351969Locke1974ParasuramanPorteretal19822.1.2ERGERG2.1.3Brief& Weiss1972Locke1976LockeHerzberg1959Smith(1969)Locke(1969)1992197819881992(1996)2.22.2.11973Dailey&Kirk7,2001PorterSteersMobley19771980Tett&Meyer(1993)2.2.2 1984SteelandOvalle0.5)Griffeth19952.32.3.1GraenDansereauexchangeLMX)1998LMX1972LMXverticaldyadlinkage,VDL(leadermember LMXGraen(1982)LMXLMXLMX1995Graen20022003LMXVecchio(1985)2.3.2TMXLMXLMXLMXTMXSeerTMXTMX(Team-MemberExchange,TMX)2.42.4.1LMXTMXLMXLMXLMXLMX LMXLMX(LMX)LMXLidenMoorman&Harland,20021982Graen1997GerstnerDay0.502001Lee(LMX)2006Bauer(LMX)TMXTMXTMX1995SeersTMXJaewon,2006TMX2.4.2 (Bluedorn.1982;Price,1977)(Agho,Mueller&Price,1993)Clegg(1983)(Freeman,1978;GordonandDenisi,1995)(DragoandWooden,1992)2003 Smith196951987BlegenMuellerr20021.2.3.4.5.TakaseRudolfH.MossSoeken1978 3.13.23.2.11997GerstnerDayLMX Hl：H2：H3：H4：H5：3.2.2LMXLMXLMXTMXTMXH6：H7：3.3 3.4SPSS16.03.23.2 4.14.1.1(SingleGlobalRating)(SummationScore)Seashoreetal.(1982)MichiganAssessmentQuestionnaire543214.1.2Farh19982.4.1.3.1(4)5()4.1.3LMXLMXLMX-71.3.7.6.7LIKERT72.4.5.LMX 4.1.4TMXTMX(Team-MemberExchange)AlexM.Susskind&K.MicheleKacmar20031.2.3.LIKERTTMX12344.1.5(Mobleyetal.,1979;Williams&Hazer,1986)4.2162MBAMPA13830024820267%SPSS16.0104.3SPSS16.0 4.1N=2021258944.1%111255.4%226308039.6%29044.6%3313316.3%116331.2%13718.4%2136431.7%213466.3%3353718.3%33115.3%453818.8%20283.7303166.318.4%15.3%44.655.43071.218.8%303030MBAMPA4.44.4.1Cronbach^sCronbach'sSPSS16.0ReliabilityAnalysisCronbach^sCronbach's0.70.80.9 SPSS16.0DataReductionAnalyze-FactordcscriptivcsKMOandBartlett'stestofsphericityBartlettKMOSigp(x2)KMO0.05P0.054.2N=2024.2Cronbach^sa0.8470.8460.8260.845KMO0.7220.8810.8030.798Bartlett258.433475.438362.915336.7473211060.0000.0000.0000.0004.2Cronbach'sa0.8470.8460.8260.8450.8KMO0.5BartlettP(X2)0.05sig.=0.000SPSS,,7,67.9% SPSS16.05.15.13.27741.005.00.763472.76361.005.00.834283.37081.435.00.656083.38761.675.00.553343.38121.005.00.658943.02331.005.00.773002.84491.005.00.817943.13121.005.00.808153.273.395.1332.763.372.8435.25.2.1SPSS16.0Analyze5-2 5.21-LcvcncTFT13.2352.939.334-.877200.38223.3300-.869182.893.38612.80363.372.068.759200.44922.7139.766196.769.44413.4262.575.4491.341200.18223.30191.123179.407.18713.3944.414.520.193200.84723.3792.191183.571.94913.0381.118.732-2.016200.04523.2132-2.029194.818.0443.23523.33005.1()5.15.2.23125226-303315.3 5.3LeveneF13.19511.005.00.763422.462.08823.26241.675.00.7735233.53612.004.67.7021212.80061.004.50.83358.921.40022.79691.005.00.8550832.58331.254.00.7847813.22661.434.57.694284.114.01823.46262.145.00.6099833.53701.864.43.5935213.28461.674.33.488063.049.05023.49152.175.00.5685433.41362.004.83.6426313.00691.004.50.584104.865.00923.12391.005.00.6693133.39211.674.67.49451P0.052530 305.2.35.4LeveneF13.04541.674.67.809042.410.09223.35101.005.00.7431233.23612.005.00.7611513.03381.005.00.848123.298.03922.66231.004.25.8025232.87901.004.50.8917913.20461.434.43.713201.609.20323.39481.435.00.6602433.46552」44.71.5432913.28861.674.33.58626.830.43723.40022」75.00.5570033.45132.004」7.4965812.93272.004.67.618632.103.12523.14771.005.00.6250233.19872.084.83.562625.45.2.35.2 5-105.3SPSS16.03-510■1+101][-10SPSS16.0Spearman5.55.51234567891.000-.065♦-.143.020.034-.032-.125-.028.126*******-.0651.000.286•575」23-.058」64」38.211****-.143.2861.000.118.075-.065.093.086」44.020.575」181.000-.049.102-.006.059-.027********.034.123.075-.0491.000-.706.406.276•572*******-.032-.058-.065.102-.7061.000-.303-.164-.501*******-.125.164.093-.006•406-.3031.000•397.569*******-.028.138.086.059•276-.164.3971.000.303半.126.211」44-.027.572-.501.569.3031.000*<0.05**<0.015.3.15.5P=-0.706sig<0.05 HlLMXTMXSig<0.050.4060.2760.572LMXTMXH2:H3:5.3.2-0.303-0.164-0.5010.01TMXLMXH4:H5:5.45.3(LMX)LMXTMXTMX 5.3BaronKenny23LMXTMXLMX3TMX5.3P=-0.706sig<0.055.4.15.65.75.6RR2R2FF1.717.514.512.583211.6491200.0005.7TBBeta5.332.18129.421.000-.784.054-.717-14.548.000 A=5.332-0.784*0.0000.055.4.25.85.95.8RR2R2FF1.728.530.526.575112.3592199.0005.9TBBeta5.656.21726.013.000-.677.067-.619-10.117.0000.6591.518-.216.083-.160-2.620.0090.6591.518B=5.656-0.677*-0.216*0.0000.055.105.115.10RR?R2FF1—a—JI.717.514.509.58442105.3002199.0005.11TBBeta5.344.25421.042.000-.782.061-.715-12.878.0000.8491.178-.005.079-.004-.068.9460.8491.178C=5.344-0.782*-0.005*0.0000.05 a,b5cA:=5.332-0.784*B:=5.656-0.677*・0.216*C:=5.344-0.782*・0.005*-0.784-0.677-0.78267H6:H7:-0.784LMXTMXLMX(Griffin,Patterson,&West,2001)(House,1981,Kasl&Wells,1985)TMXTMX TMXTMXDavid5.55.45.4 5.54.5-4-3.5-3-2.5-2-1.5-111.52.54.55.56.13.37TMX6.26.2.1LMX3.382.76LMXTMXTMX3.28LMXTMXLMX LMXTMXLMXTMXLMXTMX6.2.2LMXLMXTMXLMXLMX LMX 6.36.3.1 20283.73031571.218.8%530MBAMPA3066.36.3.2 LMXTMX 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Dcn•D4■D3■D2■D—L•o■5•o■s•o2■o■—k—L—L—L—L_L—L—k222222222222333333333333444444444444555555555555 _kO900765432_k—L_L_k_L_k_k222222222222333333333333444444444444cn55555555555 EiE2i2■TO•B3■B2•B■Do>3■4■22—k2—k22cn■333334444455555 41 [1]XiaojuGou.WeiZhao.2010.ResearchofLMXasaModeratoronJobSatisfactionandTurnoverIntention[J].PROCEEDINGSOFTHE7THINTERNATIONALCONFERENCEONINNOVATION&MANAGEMENT,VOLSII:1302-1306 员工离职倾向的影响因素研究rnfiRfiiBIIIWAHCAMOOATA作者:Mlli学位授予单位:屮国科学技术大学
