国际商务礼仪英文版课件史兴松 ISBN9787566304117 PPTChapter 6.ppt

《国际商务礼仪英文版课件史兴松 ISBN9787566304117 PPTChapter 6.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、Chapter6TelephoningEtiquetteLearningobjectivesBytheendofthischapter,youshouldbeabletoknowHowtoorganizeacallinbusinessHowtoansweracallHowtomakeateleconferenceHowtoleaveavoicemailTelephoningbasicsBeforeyoucallOnthephoneDealwithinterruptionCellphoneOnlyleaveyourse

2、tswitchedonattimeswhenreceivingincomingcallswillnotinconvenienceothers.Nevermakeoutgoingcallsinaplaceormannerthatwillcauseannoyanceorembarrassmenttoothers.Alwaysrememberthatyouarelikelytobeoverheard.Usemessagetakingandpagingservicestobackupyoursystemwhenitisswit

3、chedoff.Alwaysturnoffcellphonesatmeetings,intheatres,andwhendining.Ifyoumustcheckcallsastheycomein,turnthephonetovibratemode.Ifyoumustanswerthecall,excuseyourselfandgotoasecludedarea.SwitchboardsUnlessyouareusingthereceiver’smobilenumberorprivateline,yourcallwil

4、lbemadeviahisswitchboard.Switchboardsoftenputacalleronholdwhiletheconnectionissought.Itisgoodpracticefortheoperatortosaytothecaller,‘Sorrytokeepyouwaiting’every20secondsorso.Tactfulandconsideratesecretaries(I)Acallerwantstotalktothebosswhens/heisverybusy.Thesecr

5、etaryshouldpatientlyexplaintothecallerthatthebossisbusyatthemomentandoffertotakeamessage.Donotmakeapromisethatthebosswillcallback,unlessyouaredefinitelysureaboutthat.Tactfulandconsideratesecretaries(II)Thebossisnotintheofficewhenapersoncalls.Offertotakeamessagef

6、orhim/heranddonotsayanythingmorethanthefactthatyourbossisoutifyouarenotsurewhythecalleriscalling.Youmustavoidgivingawayinformationaboutyourboss’sactivitiestoanoutsider.Tactfulandconsideratesecretaries(III)Apersoncallscontinuallywithimportantquestionsbutcannotcla

7、rifyhisideas.Ifthecallercannotexpresshimselfwell,youcanaskhimtofaxore-mailthequestionstoyou,inwhichcaseyoucanhaveacopyinhandwhenyoutalkonthephone.Thismakeshimtoorganizehisideasandgivesyouthechancetoaddresseachquestioninorder.Thecorrectprocedurefortheuserofthecon

8、ferencefacilityAtthebeginningofthecallusethehandset(notthe‘squawkbox’).Saytothecallersomethinglike,‘I’vegotGeorgeWatsonfromsalesandDesmondEllisfromdistributionwithme.