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1、饭店员工敬业度结构及影响因素研究最后，本研究在结合了饭店员工满意和不满意的因素，在研究结论的基础上提出了饭店在进行员工敬业度管理的一些建议。在对员工的敬业度进行评价时，应从员工对饭店企业的称赞程度、留任意愿和奋斗程度综合进行评价；针对员工的不同情况，进行有效的员工敬业度管理；影响因素与满意度相结合，提升饭店员工敬业度。关键词：饭店业；员工敬业度；敬业度结构；影响因素II饭店员工敬业度结构及影响因素研究ABSTRACTWiththedevelopmentoftheorganizationalbehaviorscience,thefu
2、nctionofpersonalityintheorganizationbegantoreceivemoreattention.Managershavecognizanceofthekeypositionofhumanresourceincompanyaswell.However,moreandmorepracticeandstudieshavenshownthatitcannotensurethecontinueddevelopmentoftheorganizationonlybyimprovingemployeesatisfa
3、ction.Employeeengagementisthesuccessfulkey.Hotelindustryasaspecialserviceindustry,itsmainproductsareservice.Comparedwithotherindustries,itismuchmoredependentonhumanresource.Someinvestigationindicatedthatmoreandmorehotelenterpriseshavefacedwithsomeproblems,suchashighra
4、tesofstaffturnover,lowmotivation,andsoon.Therefore,howtokeepthehighengagementstaffs,andimproveothers’engagement,havebeenanimportantissuewhichhotelenterprisesmustconsider.Onthebasisoftheexistingliterature,thispaperhasfocusedonthestructureofthehotelindustryemployeeengag
5、ementandthemaininfluencingfactors,toenrichthetheoryofhotelemployeeengagement,andprovideguidancetopromoteemployeeengagementinthehotelindustryinpractice.Themajorresearchobjectivesofthisstudyinclude:firstly,tocleartheconceptofthehotelemployeeengagement,andtobuilditsstruc
6、turalmodelandverifyit;secondly,toanalyzethedifferencesofthedifferentfactors’influenceonhotelindustryemployeeengagementanditsdimensions.Thirdly,toexplorethemaininfluencingfactorsonhotelindustryemployeeengagement,andfurther,toanalysisofthedifferencesofthedifferentfactor
7、sonthehotelindustryemployeeengagementanditseachdimension.Finally,toprovidesuggestionsforimprovingthehotelemployeeengagement.Synthesizingtherelevantliterature,thispapercompilesaquestionnairewhichhashighreliabilityandvalidityabouthotelindustryemployeeengagementonthebasi
8、sofquestionnairewhichisfromHewitt.Byconfirmatoryfactoranalysis,itisconcludedthatthestructureofhotelemployeeengagementhasthre
