质量管理第9讲 持续改进.ppt

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1、质量管理第三章质量控制与质量改进第四节持续改进南京工程学院经济管理学院高峰9/17/20211KaizenAphilosophyofcontinuallyimprovingallareas.Personallife,homelife,sociallife,workinglifeWorkplace:continuousimprovementinvolvingeveryone-managersandworkersalike9/17/20212KaizenQuality:Thereisverylittleagreementonwhatconstitutesquality.I

2、nitsbroadestsense,qualityisanythingthatcanbeimproved.Whenspeakingof“quality”onetendstothinkfirstintermsofproductquality.WhendiscussedinthecontextofKAIZENstrategynothingcouldbefurtheroffthemark.Theforemostconcernhereiswiththequalityofpeople.…BuildingqualityintopeoplemeanshelpingthembecomeK

3、AIZENconscious.9/17/20213ContinuousImprovement（Kaizen）Thefoundationofcontinuousimprovementisthebeliefthatyourorganizationcanalwaysbedoingbetter.Operationscanbemoreefficient.Qualitycanbeimproved.Costscanbereduced.Salescangrowfaster.Andthecompanycanbemoreprofitable.Ifonlyeveryoneworkedalitt

4、leharderandsmarter.9/17/20214J.B.Bury："civilizationhasmoved,ismoving,andwillmoveinadesirabledirection."Thefoundationofmoderncivilizationrestsonabeliefinprogress.Thatsocietycanbemorejustandhumane.Thatwecan,throughinnovationandinitiative,alleviatemorehumansuffering.Thatmorepeoplecanfindstea

5、dywork,andliveinsafetyandcomfort.Thatmoreofuscanbespirituallyfulfilledandhappy.Ifonlyweworkedalittleharderandsmarter.9/17/20215ContinuousImprovementvs.KaizenTaiichiOhnoandShigeoShingodevelopedbothkaizenversionsatToyota.TheyareimportanttoolsforLeanManufacturing,theToyotaProductionSystem(TP

6、S),JustInTime(JIT)andothereffectivemanufacturingstrategies.InJapanese,thedefinitionofKaizenis"improvement"andparticularly,"ContinuousImprovement"--slow,incrementalbutconstant.NormanBodekexplainsthisandtranslatesitas"Quick&EasyKaizen".9/17/20216Large-ScaleVs.Small-ScaleImprovementLargescal

7、eimprovementisattractive.Itpromisesquantumjumpsinproductivity,qualityandeffectiveness.However,itisdifficulttoimplementbecauseitaffectsmanyareas,peopleandprocesses.Thedesignmustbenear-perfectbecausefailurecourtsdisaster.Therisksanddifficultiesworkagainstlarge-scaleim