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1、中国移动云南公司营业厅业务受理规范（2012-V2.0）中国移动云南公司市场经营部编制2012年8月oftheaccidenttodeveloppreventiveandcorrectivemeasurestopreventaccidentsfromhappeningagain.8.8.3telephonecompanyOfficeTel:2814263(24hours)SafetyDepartment:2814828SafetyDepartment:7720936municipalworksafetysu
2、pervisionBureauTel:2823733municipalworksafetysupervisionstationTel:2825983firstaidoffocusconstruction,andguaranteeprogressplansofsmoothimplementationforpurpose,inengineeringimplementationQian,developeddetailedofmaterialproduction,andprocessing,andstacked,a
3、ndtransportplans,andthejobsconstructionteamintoexitadjustmentplans.Whileworkingouttheconcreteimplementationoftheseprogrammes,strictlyinaccordancewiththestandardsandotherregulations,constructionmanagementofgraphicSciences,civilization.(2)stressmanagementpla
4、nsconstructionofplanescientificmanagementisthekeytothescienceofplanningandcarefuldetailspecificplans.Formedintheprojectschedulebasedonthematerials,machinery,labourofadvanceandretreat,verticaltransportationandinstallationplanstoensurethatbalancedprogressand
5、fullyusetheplaneasatarget,workoutarealisticplanemanagementtoimplementtheplan.Whiletheplanintoacomputer,dynamicregulation.(3)stressmanagementplanaccordingtotheconstructionscheduleofimplementationandadjustmentphasespublishplanemanagementtoimplementtheplan,in
6、cludingtimeschedule,responsibility,performancestandards,rewardandpunishmentcriteria.Planimplementation,notscheduledwillbeheldonaregularbasis,aftersufficientcoordination,research,publishplanstoadjust.2)stressmanagementconstructionplanemanagedbytheprojectman
7、agerinoverallcharge,projectforeman,material,machine83/83前言为不断提升客户满意度，为客户提供标准化、规范化的服务，根据中国移动通信集团公司2011年《中国移动通信基础业务规程V2》相关规范要求，结合云南公司实际情况，由省公司市场经营部提出并归口编写了本次《中国移动云南公司营业厅业务受理规范》。本规范用于指导和规范全省沟通100服务厅服务人员的业务受理，同时也可用于新员工的培训教材。如与此前的相关业务规程和管理办法有冲突，则以本办法为准；在此文件之后下发
8、的通知、规范则为本规范的补充。本规范起草单位：中国移动通信集团云南公司市场经营部、客户服务中心、昆明分公司、曲靖分公司、红河分公司、大理分公司。特别感谢参与规范编写人员：韩雷、崔雪、杨淑柟、黄志艳、马越oftheaccidenttodeveloppreventiveandcorrectivemeasurestopreventaccidentsfromhappeningagain.8.8.3telephonecom
