民航乘务英语.ppt

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1、CabinEnglish民航乘务英语付检新应用外语系旅游英语教研室TeachingObjectivesBytheendofthisunit,Studentswill:gainknowledgeofin-flightservicescultivatethespiritofcooperationGraspusefulwordsandexpressionsrelatedUnitFourIn-flightPart1ReadingPart2DialoguesPart3RolePlayPart4Suppleme

2、ntaryMaterialsContentsStep1Basicinformationaboutin-flightservicesStep2NewwordsandusefulexpressionsStep3GroupdiscussionPart1ReadingI.CA’sdutiesduringflightCheckthespecialinformationlogandtheseatingchartforpassengerswhorequirespecialattention.Step1In-fli

3、ghtServiceIdentifypassengerswhohavenevertraveledbyairbefore,andtrytomaketheflightmoreenjoyableforthem.Identifypassengerswhohavelanguagedifficultiesandtrytoprovideservicesforthem.Step1In-flightServiceLearntobesensitivetothespecialneedsofcertaingroupsofp

4、assengers.Makefrequentcabinchecksthroughouttheflight.Answercallbuttonspromptlyandcourteously.Step1In-flightServiceResponsiblefortheneatnessandcleanlinessofthepassengercabin.Responsibleforkeepingthepassengersuptodateoninformationabouttheflight.Controlth

5、ecabintemperature.Lookaftertheflightcrew.Beforetheplanearrivesatitsdestination,thecabinattendantsdistributeandexplainanypassengerdocumentationandentryformsthatmustbefilledout.Step1In-flightServiceII.BasicInformationCruiseFlight:Thecruisingaltitudeoflar

6、gepassengeraircraftsismostlyaround10,000meters.Whenreachingthisaltitude,thecaptainwillturnoffthe“FastenSeatbelt”signs,butitisrecommendedthatpassengerskeeptheirseatbeltfastenedatalltimeswhenseatedforthehazardofturbulences.Step1In-flightServiceII.BasicIn

7、formationTurbulenceWhatisturbulence?Anirregularordisturbedflowofairintheatmospherethatproducesbumpsandlurchesduringflightwhenanaircraftfliesthroughit.Step1In-flightServiceTurbulenceWhatcancauseturbulence?Changesinatmosphericpressures,jetstreams,mountai

8、nwaves,coldorwarmfronts,orthunderstorms.Howcanpassengersgetinjuredbyin-flightturbulence?Notwearingseatbelts,movingaroundthecabin,injuredbybaggagefallingdownfromoverheadcompartmentwhenthedoorsopenStep1In-flightServicePersonalitemsforbidd