大宇制造质量

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1、Built-InQuality制造质量GMS不断改进员工参与标准化缩短制造周期制造质量ManufacturingProcessValidationProductQualityStandardsQualitySystemManagementIn-ProcessControl&VerificationQualityFeedback/Feed-forwardStandardizedWorkVisualManagementManagementbyTAKTTimeWork-placeOrganizationAndonConceptProblemSolvingEarlyMfg.andDesignInteg

2、ration(DFM/DFA)ContinuousImprovementProcessLeanDesignofFacilities,Equipment,ToolingandLayoutBusinessPlanDeploymentTotalProductiveMaintenanceControlledExternalTransportationScheduledShipping/ReceivingLevelVehicleOrderSchedulesSupplyChainManagementInternalPull/DeliverySimpleProcessFlowSmallLotPackagin

3、gTemporaryMaterialStorageFixedPeriodOrderingSystem/OrderPartsHealthandSafetyPriorityQualifiedPeopleTeamConceptPeopleInvolvementOpenCommunicationProcessValuesVisionShopFloorManagementManufacturingProcessValidation制造工艺认证In-ProcessControl&Verification工艺控制与确认QualitySystemManagement质量体系管理QualityFeedback/

4、Feed-forward质量反馈/前馈ProductQualityStandards产品质量标准Built-InQuality制造质量Built-In-Quality制造质量WhatIsQuality?什么是质量？GroupDiscussion小组讨论Definitions定义Qualityiswhatthecustomerperceivestobeacceptabletoachievehis/herenthusiasm质量是客户感觉能够接受并满足其热忱的东西MadCow疯牛(DiseasedMeat病牛肉)PoorQualityMeansLostSales质量差意味着失去客户Fireston

5、e燧石(UnintendedAccidents)意外事故uninstalledshiftlock漏装移位锁定(SuddenAcceleration)突然加速PP100:NotReportedDueToInsufficientSample样品不足不汇报()J.D.PowerIQSTrendByBrandNCSIByMakers-20022002제작사별NCSICustomerExpectationsPerceivedQualityPerceivedValueCustomerLoyaltyCustomerRetentionCustomerComplaints客户期望值感知质量感知价值客户埋怨客户忠

6、诚客户保持力VoiceofCustomer客户意见VoiceofCustomer客户意见차종만족사항불만족사항마티즈1.停车方便(Convenienceofparking)2.外观式样(Exteriorstyling)3.内部空间(Interiorroominess)4.节能(Fueleconomy)5.安全(Safety)1.外观式样(Exteriorstyling)2.内部空间(Interiorroominess)3.噪音与静音(Noiseandquietness)4.节能(Fueleconomy)5.空调性能(Airconditionerperformance)칼로스1.发动机性能(En

7、ginePerformance)2.发动机噪音(EngineNoise)3.外观式样(Exteriorstyling)4.噪音与静音(Noiseandquietness)5.坐骑(Ride)L6매그너스1.节能(Fueleconomy)2.噪音与静音(Noiseandquietness)3.内部空间(Interiorroominess)4.坐骑(Ride)5.外观式样(Exteriorstylin