办公楼物业管理标准

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1、办公楼物业管理服务规范目   次前言...............................................................III1范围...............................................................12规范性引用文件....................................................13术语和定义................................................

2、..........13.1办公楼 officebuilding...........................................13.2物业管理 property management.......................................13.3顾客 customer.....................................................13.4突发公共事件 precipitatingevent...........................

3、.........14基本要求.........................................................24.1资质要求..........................................................24.2管理机构与人力资源配置要求.....................................24.3管理服务要求..................................................24.4基础管理服务....

4、................................................25顾客服务.......................................................35.1接待服务.......................................................35.2信报服务......................................................35.3通讯设施安装服务....................

5、.............................35.4维修资金管理服务.................................................35.5装修管理服务....................................................35.6投诉处理..........................................................35.7延伸管理服务......................................

6、...........36房屋、设施设备运行与维护服务.....................................46.1房屋维护管理..................................................46.2设备设施运行与维护服务.....................................46.3设施设备日常维修服务.............................................96.4标识管理.......................

7、...........................97秩序维护与安全服务.........................................107.1公共秩序维护...............................................107.2安全管理.....................................................108环境保洁服务..............................................11    8.1材质清

8、洁要求............................................118.2部位清洁要求.............................................119绿化摆放与养护服务.......................