埃森哲：egovernment leadership：engaging the customer

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1、埃森哲：eGovernmentLeadership：EngagingtheCustomerTheGovernmentExecutiveSerieseGovernmentLeadership:EngagingtheCustomerAboutAccentureAccentureistheworld’sleadingmanagementconsultingandtechnologyservicescompanymittedtodeliveringinnovation,Accenturecollaborateswithitsclientstohelpthemrealizetheirvi

2、sionsandcreatetangiblevalue.Withdeepindustryexpertise,broadglobalresourcesandprovenexperienceinconsultingandoutsourcing,Accenturecanmobilizetherightpeople,skills,alliancesandtechnologies.Withmorethan75,000peoplein47countries,Accentureworkswithclientsinnearlyeverymajorindustryworldwide.Throug

3、htheintegrationofconsultingandoutsourcing,Accenture:??Identifiescriticalareaswithpotentialformaximumbusinessimpact.??Innovatesandtransformstheprocessesinthoseareas.??Deliversperformanceimprovementsandloweroperatingcostsbyassumingresponsibilityforcertainbusinessfunctionsorareas—??andAccenture

4、holdsitselfaccountableforresults.Accenturegeneratednetrevenuesof$11.6billionforthefiscalyearendedAugust31,2002.Itshomepageis.accenture4>>.contentsForeword..........................................................................................................................................

5、....................................................2Executivesummary..........................................................................................................................................................................32003keyfindings.....................................

6、........................................................................................................................................6Thewayforward..............................................................................................................................................

7、...............................20InnovativepracticesineGovernment......................................................................................................................................32Countryreports.................................