Accenture eGovernment Report 2004.pdf

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1、TheGovernmentExecutiveSerieseGovernmentLeadership:HighPerformance,MaximumValueHighperformanceingovernmentWhatcharacterizeshighperformanceingovernment?Throughourextensiveresearchandexperi-enceinthepublicsector,Accenturehasfoundthattruehigh-performancego

2、vernmentsbearunmistakablehallmarks.High-performancegovernmentsgeneratemaximumpublicvalue.Theyarerelentlesslycitizencenteredandoutcomefocused.Theircapabilitiesandoperationalactivitiesallsupportthedeliveryofoutcomesdefinedbytheirmission,andtheymeasurethe

3、irperformancebasedonthoseoutcomes—notjustinputsandoutputs.Atthesametime,high-performancegovernmentsarecommittedtocost-effectiveness.Theyholdthemselvesaccountable;theyactivelyaccepttheirroleasstewardsofthepublictrust;andtheymaketheiroperationsandresults

4、transparenttoall.Theyareinnovativeandflexible,continuallystrivingtoimprovevaluedelivery,andareabletorespondcreativelytonewchallengesandopportunities.Theyworkinopenandcollaborativeways,understandingthattheirorganizationispartofalargersystem,andcultivate

5、workingrelation-shipswithotheragencies,organizationsandstakeholders.Finally,high-performancegovernmentsreflecttheirenthusiasmfordeliveringpublicvalue.Thisevidentpassionengagesbothinternalstaffandexternalstakeholdersinactivesupportoftheirorganizations’m

6、issions.Electronicgovernment(eGovernment)enableshighperformance.Itenablesbetteroutcomesforlesscost—maximumvaluefromeveryresourceexpended.Itprovidesanavenueforenhancedorentirelynewcustomerservices—servicesthatmaynotevenhavebeenimaginedyet.Intheprocessit

7、helpsgovernmentstransformservicedelivery,sothattheymeettheirobligationstotheirstakeholdersinthemostefficientandcost-effectivewaypossible.TableofcontentsForeword............................................................................................

8、.2Executivesummary............................................................................32004keyfindings..............................................................................6Thecitizens’view...............................