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1、车管所业务大厅管理制度根据《公安机关窗口单位服务规定》、《车辆管理所正规化建设标准》，制定本制度。业务大厅应当按规范设置并健全应有的功能。业务岗位接待和服务群众，必须坚持依法、公开、公正、便民、利民和务实、高效的原则，严格执法，热情服务。一、严格依照法律、法规、规章及有关规范性文件办理机动车和驾驶证业务。二、实行首问负责制。对办事群众提出的车辆管理业务问题，第一个受理的民警及工作人员负责给予解答，对不属于自己职责范围内的业务，应告知或引领到相关窗口或部门办理。不得有“不懂”、“不知道”等推诿性的言语。三、坚持开展微笑服务，热情大方、举止文明、用语规范。四、推行“一窗式”服务模式，使每一个对
2、外服务窗口均可为群众办理相关业务；积极创造条件，实行“一站式”服务。五、实行限时服务。对手续齐全的申请业务，严格按规定时限办结。六、服务告知制。对申请材料不齐全等原因无法办理业务的，开具不予受理告知书，将所需补足的材料、手续一次性告知群众，避免办事群众不必要的往返。七、实行警务公开，所有民警和工作人员挂牌上岗，公开所有办事程序，制作业务流程图，公开各项收费的项目、依据和标准。机动车号牌实行计算机自编自选。theirownconditionstodevelopthecorrectroad,themaximumtoavoidinvestmentrisk,gainprofit.(three)vi
3、gorouslypromotethebrand.Toestablishbrandawareness,awarenessoftheuseofbrand,brandvalue,brandacquisitionperformance,enhancethecompetitivestrength.Concentratedmanpower,carefulplanning,packagingandpublicityofanumberofunique,marketinfluenceandcoverageofthebrand,theimplementationofkeybreakthroughs,toenh
4、ancethecompetitivestrength,walkingbusinessroadthecompetitionofalienationandcharacteristics,thepursuitofstabilityanddevelopmentofthemarket.(four)topromotetheintegrationofresources.Tofurtherbroadentheirhorizons,effectiveintegrationofresourceswithinthegroup,thecityresources,otherindustriesandregional
5、resources,mutualtrust,mutualbenefit,seekingwin-winprinciple,intheframeworkofnationalpoliciesandregulations,strictinspectionandargumentation,legalconsultation,examinationandapprovalprocedures,strictregulationofeconomicactivities,attractinjectionthesocialinvestmenttotheindustrygroup,toachieveleverag
6、ingthedevelopment,ensurethatthevalueofstate-ownedassets.(five)tostrengthentheconstructionmanagementpersonnel.Strengthenthemanagementofeducationandtrainingofcadresandworkersoftheexistingbusiness,firmlyestablishtheconceptofthemarket,enhancethesenseofcrisistoadapttomarketcompetition,thesenseofurgency
7、,improvetheabilitytorespondtomarketcompetition,improvemanagementandoperationofthemarket.Atthesametime,accordingtotheneedofindustrialdevelopment,vigorouslytheintroductionofhigh-qualitymanagementmanagementpersonnel
