商务英语沟通与技巧business english communication and skills

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1、商务英语沟通与技巧BusinessEnglishCommunicationandSkills开封大学《商务英语沟通与技巧》精品课程建设组商务沟通BusinessCommunication第一章Chapter1Chapter1BusinessCommunicationObjectivesIntroductionContentSummaryExerciseandtrainingTounderstandwhatcommunicationis;ToknowthemajorpurposeofcommunicationWhatarethefourlevelsofcom

2、municationTocomparethecommunicationflowsinorganization知识点技能点Toexploretheuseofwords,toneofvoice,andbodylanguageincommunicationLearntechniquestomanageandensurepropercommunication.ProgramObjectivesInwhatwaysdoanimalscommunicate?ThewaysofanimalcommunicationThewaysandpurposesofanimalco

3、mmunication?BasicsofhumancommunicationWhatiscommunication?CanyoufindaChineseequivalenttotheEnglishword“communication”?IntroductionMajorContents1.1ThedefinitionofCommunication1.2Thepurposeofcommunication1.3TheprocessofCommunication1.4LevelsandtypesofCommunication1.5CommunicationBar

4、riersandOvercomingBarriers1.1TheDefinitionofCommunication1.WhatisCommunication?沟通是指某一信息(或意思)传递给客体或对象，以期取得客体做出相应反应效果的整个过程。☆Communicationissendingorreceivingideas,thoughtsorfeelingsfromonepersontooneormorepersonsinsuchawaythat,thepersonreceivingitunderstandsitinthesamewaythesenderwa

5、ntshim/hertounderstand.2.DefinitionofCommunication(1of2)Theexchangeofthoughts,messages,orthelike,asbyspeech,signalsorwriting.Toexpressoneselfinsuchawaythatoneisreadilyandclearlyunderstood.2.DefinitionofCommunication(2of2)Communicationissharedfeelings/sharedunderstanding.Ifyoucanho

6、nestlyachievethatgoal,youarecommunicating.WhatisCommunication?---ConclusionSENDERRECEIVERFeedbackreceiversenderCommunicationistheprocessofsendingandreceivinginformationamongpeople…MediumEncodeDecode1.2ThePurposeofCommunicationThePurposeofCommunicationPeoplecommunicatetosatisfyneed

7、sinboththeirworkandnon-worklives.Peoplewanttobeheard,tobeappreciatedandtobewanted.Theyalsowanttoaccomplishtasksandtoachievegoals.Obviously,then,amajorpurposeofcommunicationistohelppeoplefeelgoodaboutthemselvesandabouttheirfriends,groups,andorganizations.1.3CommunicationProcess信息沟通

8、过程是指一个信息的发送者通过一定的渠道把信息传递给接收者的过程。主