外贸函电business english correspondence unit 1---3

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1、BusinessEnglishCorrespondenceInstructor:liuliDepartmentofAcademicaffairesmapur@nau.edu.cnAssessmentClassattendanceandparticipation10%Questions&answers10%Finalexamination80%BusinessEnglishcorrespondenceinquiryoffercounteroffercontractContractfulfillmentdocumentationSomemainbusinessdocument

2、sContract(salesconfirmation)LetterofcreditInvoicePackinglistBillofladingInsurancepolicyQuanlity/weightcertificateOrigincertificateDraft周别授课章节与内容摘要教学时数备注1Unitonebusinessletterwriting42Unittwoestablishingbusinessrelations43Unitthreestatusinquiry23-5Unitfourinquiries&replies,offers&counterof

3、fers65-6Unitfiveorderssalesconfirmationsandcontracts66Unitsixsalespromotion27-8Unitsevenpaymentpackinginsuranceandshipment68-9Uniteightcomplaintsclaimsandsettlements49review2Unitone:businessletterwriting(1)Principlesofgoodcommunication(2)partsofabusinessletter(3)formandstructureofbusiness

4、letter(4)EnvelopeAddressing(1)PrinciplesofgoodcommunicationPrincipleone:7Cs:Consideration“youattitude”CourtesyClarityConcisenessConcretenessCorrectnesscompletenessIorweattitudeyouattitudeIwanttotakethisopportunitytooffermycongratulationsonyourrecentpromotiontoregionalmanager.Congratulatio

5、nsonyourrecentpromotiontoregionalmanager.Wehavetwolaserprinterscompatiblewithyoursoftware.Yoursoftwareiscompatiblewithtwoofourhighqualitylaserprinters.Weallowa2percentdiscounttocustomerswhopaytheirtotalinvoiceswithintendays.Customerswhopaywithintendaysmaydeduct2percentformtheirtotalinvoic

6、es.youattitudeisnotalwaysworkable“YoudidnotpaysufficientattentiontothelettersenttoyouonJanuary20th,2004.Possiblyyoudidnotnoticethefavorablepricequotedtoyou.Youshouldsendyourorderassoonaspossible.”WebelievethatourletterofJanuary20th,2004maynothavestressedsufficientlyhowfavorableourpricequo

7、tedtoyouis.It’shopedweshallhaveyourorderassoonaspossible.(withinthenextfewdays)PayattentiontotherhetoricYoutoldusthatyoudidnotreceivethesamples.Wearesorrytolearnthatyoudidnotreceivethesamples.Wehavereceivedyourorder.Thankyouforyourorder.Wemadeacarelessmistake.Thereh