mckinsey关于商业流程外包的presentation

《mckinsey关于商业流程外包的presentation》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、ITES/BPO–Opportunitytomoveupthevaluechain?January13,2004Thisreportissolelyfortheuseofclientpersonnel.Nopartofitmaybecirculated,quoted,orreproducedfordistributionoutsidetheclientorganizationwithoutpriorwrittenapprovalfromMcKinsey&Company.ThismaterialwasusedbyMcKinsey&Companyduringanoralprese

2、ntation;itisnotacompleterecordofthediscussion.PresentationatiTECH2004Source:Gartner;Dataquest;Aberdeengroup;McKinseyanalysisSupply-sideenablersTelecomcostsdownby90%inthelast3years;world-classreliabilityOver2.5millionlow-costtalentedworkersincountriessuchasIndiaandPhilippinesEmergenceofacred

3、iblevendorcommunity0.00.20.40.60.81.01.21.41.61.82.0199219931994199519961997199819992000200120022003EBPOtotalrevenues-Indiaexample*$billionCONTEXT:BUSINESSPROCESSOFFSHORINGHASEXPLODEDINTHELASTFEWYEARS…EncouragingtrackrecordofearlymoversDemandingU.SmarketenvironmentSuccessfultrackrecordofI/T

4、offshoringDemandsideforces1030918Offshoringworkshopv2“TechjobsleaveU.S.forIndia,Russia.Who’stoblame?”–July2003“Isyourjobnext?”–February2003…BUTHASALSOCREATEDGREATANXIETYINPRIMARYMARKETS“AmericanlegislatorsareaccusingIndiaofstealingjobs”–June2003“America’spain,India’sgain”–January2003“3.3mil

5、lionU.S.servicejobstogooffshoreby2015”–November2002“CanAmericaLoseTheseJobsandStillProsper?”–July2003U.S.HouseSub-businessCommittee2INTHISCONTEXT,SEVERALDOUBTSHAVEARISENABOUTTHEFUNDAMENTALLONGEVITYANDEVOLUTIONOFBPOASANINDUSTRYWilltheBPOphenomenonplateauoutinthenextfewyears?Evenifitsurvives

6、,movingupthevaluechainwillbedifficultandwilltakeseveralyears?Valuechainmoveswillbethedomainofcaptivesbecausethetrustrequiredistoohigh?320030520DL-ZXE332(ITES,BoardPres.)(JS)-7INTHISCONTEXT,SEVERALDOUBTSHAVEARISENABOUTTHEFUNDAMENTALLONGEVITYANDEVOLUTIONOFBPOASANINDUSTRYWilltheBPOphenomenonpl

7、ateauoutinthenextfewyears?Evenifitsurvives,movingupthevaluechainwillbedifficultandwilltakeseveralyears?Valuechainmoveswillbethedomainofcaptivesbecausethetrustrequiredistoohigh?420030520DL-ZXE332(ITES,BoardPres.)(JS)-70.33*EstimatebasedonhistoricalU.S.ree