Chapter6 Housekeeping

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1、Chapter6Housekeeping客房管理LearningObjectivesOutlinethedutiesandresponsibilitiesofthedepartmenthead.Drawanorganizationalchartofthehousekeepingdepartmentofahotelandidentifytherolesofit.Describethemainfunctionsandoperationproceduresofdifferentpartinthehousekeepingdepartment.Warmup1Theprimaryfunction

2、ofahotelistoprovidelodgingaccommodation.A.TrueB.FalseWarmup1WhichofthefollowingisNOTusuallyconsideredamemberoftheexecutivecommitteeofahotel?aDirectorofFoodandBeveragebDirectorofEngineeringcDirectorofCateringdRoomsDivisionManagerWarmup2Housekeepingattendantstypicallycleanandservicehowmanyroomspe

3、rshift?A.6–8B.8–10C.12–14D.15-20Warmup3_______inhousekeepingismeasuredbythenumberofhourseachpersontakestocleananoccupiedroom.A.AverageDailyOccupancyB.ProductivityC.BudgetedcostsD.EffectivenessHousekeeping管家部Housekeeping…Largestdepartmentintermsofpeople人数最多的部门ExecutiveHousekeeper行政管家Cleanlinessi

4、sthekeytosuccess清洁是关键要素OtherDutiesofHousekeeping其他职责Duties…Turndownservice开夜床Hotellaundry酒店洗衣Laundryanddrycleaningforguests对客洗衣Generalhotelcleaning酒店清洁Linenroom布草RoomDivisionOrganizationalChartExecutivehousekeeper客房部经理GuestRoomService客房服务中心Laundry洗衣房LinenRoom布草房PublicAreaCleaning公共区域卫生Housekeep

5、ers客房清洁组Housemen客房服务组客房部组织结构图（设立客房服务中心）1TherolesofdifferentpartinHousekeepingDepartment管家部不同职能部门的任务Publicspaces公共区域Guestrooms客房Laundry洗衣房Decisionsaboutrequirednumberofcleaningemployees所需员工数量Frequencyofcleaning清洁频率1.1PublicSpaces公共区域PublicSpacesLobbyareas/publicrestrooms/frontdeskareas/managemen

6、toffices/gamerooms/exerciseareas/poolandspaareas/employeebreakroomsandlockerrooms/selectedmeetingandfoodserviceareasMajorexecutivehousekeeperresponsibilities行政管家职责:GuestRoomAreasProperlycleanedbythehousekeepingdepartment按照程序清洁Verifiedascleanbyasecondmemberofhousekeeping互检Room’sstatushasbeenrep

7、ortedtothefrontdesk知会前台Elevators电梯/corridors走廊/stairwells楼梯/guestrooms客房Roomwillbeassignedwhen可出租客房要求:Communicationroleinrelayingroomstatusinformationtofront-deskstaffandroom-maintenanceissuestoengineeringandmaintenancedepartment