testinside cisco 642

《testinside cisco 642》由会员上传分享，免费在线阅读，更多相关内容在学术论文-天天文库。

1、TestInsideCISCO642　　1.DragDropquestion　　Draganddropquestion.Dragtheitemstotheproperlocations.　　CorrectAnsstotheproperlocations.　　CorrectAnsoteScreenPopServices(RSPS)　　D:CiscoSecurityDeviceManager　　E:MicrosoftCRM　　F:CiscoCRMmunicationsConnector　　CorrectAnserscenariounicationsConnectorapplication.

2、　　A:Thebusinesssavesmoneybynothavingtopurchasecontactcentersofter-facingemployeessavetimebyhavingtheCiscoCRMmunicationsConnectorsofttheirdeskbycellphoneorpager.　　C:Allcustomer-facingemployeesinternalorexternalcustomerscanbenefitfromtheproductivityenhancementfeaturesbytimesavingandeliminationofen

3、tryerrors.　　D:ThebusinesssavesmoneybynothavingtohirecontactcenteragentsbecausethecallsareansunicationsConnectorapplication.　　CorrectAnsunicationsConnectorupdatetoaddtheClicktoDialcustomizationbuttonstotheCRMcustomercontactrecords?(Choosetl　　C:isv.config　　D:outlookclient.xml　　E:clientconfig.cfg　　

4、CorrectAnserrecords　　B:storescustomerrecordsandcausestheMicrosoftCRMuser'sPCtopoptheassociatedcustomerrecord　　C:maintainsthedatabaseofpreviouscallshistoryforeachMicrosoftCRMuser'scustomercontacts　　D:providescallprocessing,callerIDinformation,andcallst12下一页［教育资源网］edu..，。ateinformationtoth

5、eCiscoCRMmunicationsConnector　　CorrectAnsunicationsConnectorclientsoftetertoaspecificdebuglevel.　　B:Usingtheadministrationconfigurationutilityontheserver,checkthedebuggingboxandselectthelevelofdebuggingyouenu,selectenableloggingandsetthelevelofloggingdesired.　　D:ThereisnodebuggingontheclientPC;i

6、talltakesplaceontheCiscoCRMmunicationsConnectorserversoftessagessentfromtheMicrosoftCRMSecurityService　　C:alloizationofMicrosoftCRMforms　　D:storesthecontactrecorddatabaseconfigurationontheCRMserver　　CorrectAnsationCapturefeatureprovidedbytheCiscoCRMmunicationsConnector.　　A:capturesiningandoutgoi

7、ngcallinformationincludingcallingnumber,callednumber,andcallstartandendtimes.　　B:capturesthecustomernamefromthecallerIDinformationsentthetelephonepany　　C:capturestheiningandoutgoingcallinformation,andcustomernamefromthecalle