testinside cisco 643

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1、TestInsideCISCO642　　1.DragDropquestion　　Draganddropquestion.Dragtheitemstotheproperlocations.　　CorrectAnsstotheproperlocations.　　CorrectAnsoteScreenPopServices(RSPS)　　D:CiscoSecurityDeviceManager　　E:MicrosoftCRM　　F:CiscoCRMmunicationsConnector　　Correct

2、AnserscenariounicationsConnectorapplication.　　A:Thebusinesssavesmoneybynothavingtopurchasecontactcentersofter-facingemployeessavetimebyhavingtheCiscoCRMmunicationsConnectorsofttheirdeskbycellphoneorpager.　　C:Allcustomer-facingemployeesinternalorexterna

3、lcustomerscanbenefitfromtheproductivityenhancementfeaturesbytimesavingandeliminationofentryerrors.　　D:ThebusinesssavesmoneybynothavingtohirecontactcenteragentsbecausethecallsareansunicationsConnectorapplication.　　CorrectAnsunicationsConnectorupdatetoad

4、dtheClicktoDialcustomizationbuttonstotheCRMcustomercontactrecords?(Choosetl　　C:isv.config　　D:outlookclient.xml　　E:clientconfig.cfg　　CorrectAnserrecords　　B:storescustomerrecordsandcausestheMicrosoftCRMuser'sPCtopoptheassociatedcustomerrecord　　C:main

5、tainsthedatabaseofpreviouscallshistoryforeachMicrosoftCRMuser'scustomercontacts　　D:providescallprocessing,callerIDinformation,andcallst12下一页［教育资源网］edu..，。ateinformationtotheCiscoCRMmunicationsConnector　　CorrectAnsunicationsConnectorclientsofteterto

6、aspecificdebuglevel.　　B:Usingtheadministrationconfigurationutilityontheserver,checkthedebuggingboxandselectthelevelofdebuggingyouenu,selectenableloggingandsetthelevelofloggingdesired.　　D:ThereisnodebuggingontheclientPC;italltakesplaceontheCiscoCRMmunic

7、ationsConnectorserversoftessagessentfromtheMicrosoftCRMSecurityService　　C:alloizationofMicrosoftCRMforms　　D:storesthecontactrecorddatabaseconfigurationontheCRMserver　　CorrectAnsationCapturefeatureprovidedbytheCiscoCRMmunicationsConnector.　　A:capturesin

8、ingandoutgoingcallinformationincludingcallingnumber,callednumber,andcallstartandendtimes.　　B:capturesthecustomernamefromthecallerIDinformationsentthetelephonepany　　C:capturestheiningandoutgoingcallinformation,andcustomernamefromthecalle