顾客特殊要求控制程序

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1、1目的Objective识别、明确和满足顾客的特殊要求，以确保产品和过程全面满足顾客规定要求。Theobjectiveofthisprocedureistoidentify,defineandmeetthecustomerspecialrequirementsandtoensurethattheproductsandprocessescanfullymeetthecustomerrequirements.2适用范围ApplicableScope适用于本公司所有顾客的特殊要求的控制。Thisisapplicabletothecontrolofthespecialrequ

2、irementsofallAICQcustomers.3职责Responsibility3.1项目开发初期横向协调项目组指定联系人负责及时与顾客沟通联络，识别和明确顾客特殊要求，批量生产后，由归口部门负责与顾客联系沟通。Itisrequiredtoco-operatethecontractpersondesignatedbyprojectteaminthepreviousdevelopmentprocess,andcommunicatewithcustomerstoidentifyanddefinethespecialrequirementfromcustomers.

3、Aftermassproduction,theresponsibledepartmentisresponsibleforcommunicatingwithcustomers.3.2各职能部门及有关单位负责制订相应的计划和采取措施满足顾客的特殊要求。Thefunctionaldepartmentsandotherassociateddepartmentsareresponsibletoestablishcorrespondingplansandactionstomeetthecustomerspecialrequirements.3.3技术工程部负责审核，验证顾客特殊要

4、求，由技术工程部主管保存《顾客特殊要求一览表》。TheEngineeringDepartmentisresponsibletoreviewandverifythecustomerspecialrequirementsTheEngineeringManageristomaintaintheListofCustomerSpecialRequirements.4工作程序WorkProcedures4.1顾客特殊要求的识别IdentificationofCustomerSpecialRequirements4.1.1当有新客户、新产品、产品改型或生产条件改变的情况下，需要进行

5、产品质量先期策划和制订控制计划时，本公司横向协调项目组有关人员或归口部门指定联系人必须及时与顾客沟通、联络，识别和明确顾客的特殊要求，并由横向协调项目经理登记在《顾客特殊要求一览表》上。Whenitisrequiredtoconductadvancedproductqualityplanningandestablishcontrol更多资料下载请到学习人家http://www.24617.cnplansundertheoccasionsofnewcustomers,newproducts,productmodificationorproductioncondition

6、change,AICQrelativepersonsofprojectteamorfunctionaldepartmentsshallappointaliaisonpersontomaintaintimelycommunicationwiththecustomers,identifyanddefinethecustomerspecialrequirements,whichmustberecordedintheListofCustomerSpecialRequirementsbytheprojectmanager.4.1.2技术工程部负责审核《顾客特殊要求一览表》。Th

7、eEngineeringDepartmentisresponsibletoreviewtheListofCustomerSpecialRequirements.4.1.3横向协调项目组有关人员及其他有关人员针对顾客的特殊要求而制订相应的控制计划及所需的各种作业指导书。Therelativepersonsofprojectteamorotherrelativepersonsshallestablishcontrolplansandnecessaryworkinstructionsinaccordancewiththecustomerspecialreq