chapter 7 interview

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1、ManagementCommunicationChapter7InterviewObjectivesInterview;Jobinterview;Interviewingskills.InterviewingtypesJobinterview;Interviewofinformationcollecting;Interviewofinformationissuing;Interviewofproblemsolving:evaluatinginterview;rectifyinginterview;consultinginterview.ReturnJobinterviewInterv

2、iewingmodes;Interviewingprocedures;Principlesofinterviewer;Errorsintheinterview;Skillsforjobseeker.ReturnInterviewingmodesDiscourseinterview;Stimulatedoperatinginterview.Structuringinterview;Unstructuringinterview.Individualinterview:one-oneinterview;experimenterinterview.Teaminterview;Groupdis

3、cussion.Thefirstinterview;Thesecondinterview;Thethirdinterview.ReturnInterviewingproceduresWorkinganalysis;Toconfirmaims;Toformulateinterviewingquestions;Toconfirmevaluationstandards;Toforminterviewingteamandpractice.ReturnContentsofinterviewingquestions个人背景，家庭情况，学习经历，工作经历等；个人成就，学业成绩，工作成绩，奖赏情况，

4、专长等；理论知识，实践经验，知识面或有关常识等；兴趣爱好，职业兴趣，知识兴趣，生活情趣等；逻辑思维能力，分析问题能力，语言表达能力等；价值观念，是非标准，个人理想等；求职动机及意愿，应聘动因，就职期望，工作要求等。ReturnPrinciplesofinterviewer1只问与工作有关的问题2不要过早作出判断3掌握面试时间4对每一个求职者一视同仁5对求职者要充分重视6注意非语言行为ReturnErrorsintheinterviewComparabilityerror;Comparisonerror;Negativeinformation;Sexandagebias;Firstim

5、pressionerror;Haloeffect.ReturnSkillsforjobseeker1一个了解2两个切忌1)忌好高骛远，不切实际。2)忌妄自菲薄，患得患失。3三个准备（1)心理准备。（2)业务知识的准备。（3)体能、仪表准备。4掌握四个度（1）体现高度，（2）增强信度。（3）表现风度。（4）保持热度。5弄清五个问题（1)弄清单位性质。（2)弄清录用后是否签订聘用合同或劳动合同。（3)问工资、工时。（4)问保险。（5)问福利待遇。ReturnInterviewingskillsQuestioningtechniques;Techniquesforaroudingtheto

6、pic;Techniquesformaintainingatopic;Listeningtechniques;Techniquesforendingatopic;Nonverbalcommunicationtechniques.ReturnQuestioningtechniquesQuestiongingorinteractivelistening?Closed&openquestions.Multiplequestions.Leadingquestions.Probingquestions.Blockbustingquestions.“About”questions.Reflect

7、ivequestions(activelistening).Hypotheticalquestions.Challengequestions.Framingquestions.Silence.ReturnClosed&openquestionsClosed.Aclosedquestionisonetowhichthereisonlyoneanswer:’WhatyearwastheBattleofHastions?’’Doyoulikespaghettib