西昌学院 《导游学》教案 第六讲.doc

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1、http://www.wordwendang.com西昌学院《导游学》教案第六讲本文档由【中文word文档库】www.wordwendang.com提供，转载分发敬请保留本信息；中文word文档库免费提供海量范文、教育、学习、政策、报告和经济类word文档。word文档TeachingPurposeandteachingrequirementItisrequiredstudentsreachtheobjectivesmentionedabove.Thestudentsaredemandedtograsp

2、thebasicprocedureofalocalguide,anationalguideandatourleader.ImportantPointDifficultPointImportantPoint：TheserviceregulationsforTourguidesTourguide,Localguide,NationalguideandTourleaderDifficultPoint:whatisthedefinitionofatourguide?TeachingaidsandreferencebooksTeachingaids:themultimediaandthebla

3、ckboardreferencebooks：1、王连义编，《导游技巧与艺术》北京：旅游教育出版社，20022、唐由庆编，《导游业务》北京：高等教育出版社，2002TeachingMethodsInstructionandcommunicativeapproachScheduledTime2timesTeachingproceduresandteachingcontents更多相关文档免费下载请登录:http://www.wordwendang.com-中文word文档库http://www.wordwendang.comChapter4ServiceRegulationsforTou

4、rGuidesI.Teachingcontents:Thebasicprinciplesofguidingserviceshouldaguideabide.II.Teachingprocedures:PartATourguide,Localguide,NationalguideandTourleader1、whatisthedefinitionofatourguide?Isacommentatorallowedtoguideatourgroup?(1)Atourguideisapersonwhohasacquiredatourguidecertificateandisassigned

5、byatravelagencytoescorttouristsontheirtravels,providingthemwithcommentaryandguidingserviceaswellasothertravelservices.(2)Thecommentatorwhoworksatamuseumorascenicareaisnotallowedtoguidetourgroups.Hecanonlyintroducethespecificscenicsitewhereheworks.2.Bywhatbasicprinciplesofguidingserviceshouldagu

6、ideabide?（1）Taketouristsastheprimaryconsiderationandbereadytoprovideexceptionalserviceforthem.(2)Safeguardthelegitimaterightsandinterestsoftourists.(3)Combinestandardizedservicewithspecialindividualizedservice.3.Whatarethedifferencesinjobdescriptionsofatourguide,anationalguideandalocalguide.（1）

7、Thetourleader,alsoreferredtoasthetourescortinCentralAmerica,ortourconductorinJapan,isassignedbythetravelservice,organizingthetourgroup.Hecontinuallyaccompaniesthetourgroupformthepassengers’pointofdeparturetotheirsafereturn,andfulf