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1、Canihelpyou,sir?Whatcanidoforyou?这都是：我有什么可以帮助您的吗？Iwouldliketoaskyouafavo匚我可以提出一个要求吗？Wouldyouletmeknowyourfaxnumber?可以告诉我您的传真机号码吗？Woulditbetoomuchtoaskyoutorespondtomyquestionbytomorrow?可以请你在明天以前回复吗？Couldyouconsideracceptingourcounterproposal?你能考虑接受我们的反对案吗？Iwo
2、uldreallyappreciateyourpersuadingyourmanagement.如果你能说服经营团队，我会很感激。Iwouldliketosuggestthatwetakeacoffeebreak.我建议我们休息一下喝杯咖啡。Maybeweshouldholdoffuntilwehavecovereditembonouragenda.也许我们应该先谈论完b项议题。Asamatteroffact,wewouldliketodiscussinternallyregardingitemb.事实上，我们希
3、望可以先内部讨论b项议题。Mayiproposethatwebreakforcoffeenow?我可以提议休息一下，喝杯咖啡吗？我们来看看rose这位前台是怎样接待来访客人的吧。Roseisareceptionistatmodernofficelimited.Inthispartrosewillspeaktomr.Hussein,whohasanappointmentwiththesalesmanagerm匚Shelliat11:30.Rose:goodmorning.Canihelpyou?Mrhussein:
4、goodmorning.Isthismodernofficeltd.?Rose:yesitis.Mrhussein:ihaveanappointmentwiththesalesmanagerat11:30.Rose:mayihaveyourname,please?Mrhussein:hussein.Omarhussein.I'mfromthegulftradingcompany.Rose:letmesee…Ahyes,mrhussein.pleasetakeaseat,mrhussein.Flltellthema
5、nagerssecretaryyouarehere.(dials)Maria:mrshellsoffice.Rose:hellomaria,thisisreception.Mromarhusseinishere.Hehasanappointmentwithmrshelliat11.30.Maria:mromarhussein?Rose:yes,hefsfromthegulftradingcompany.Maria:oh,yes,that'sright.Fllcomeandfetchhimnow.Rose:than
6、ks,(replacesphone)mrshelli^ssecretaryiscomingdownnow.Mrhussein:thankyou.Maria:mrhussein?Mrhussein:yes,that'sright.Maria:i'mthesalesmanager'ssecretary.Pleasecomethisway.Flltakeyoutohisoffice.前台接待访客常用会话(2)一般的访客都是提前有预约的。但也有些没有预约的“不速Z客”。这个时候前台应该怎样接待这些客人呢？我们看看rose
7、是怎么做的吧！Thesecondvisitorismrli.Hehasnotanappointment,buthewantstoseemrshelli.Mrli:goodmorning.Rose:goodmorning.Oh,mrli.Howareyou?1Mrli:imfine,thanks,andyou?Rose:oh,busyasusual.Doyouwanttoseemrshelli?Mrli:yes,please.Rose:haveyouanappointment?Mrli:ei*…No,ihaven'
8、t.Yousee,ionlyarrivedinthecountrythismorning.Rose:well,iknowhe'sbusyatthemomentbutillaskhissecretarywhenhe'llbefree.Pleasesitdown.Mrli:thankyou.(dials)Maria:mrshelli'soffice.Rose:oh,hello
