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1、商务英语BEC前台接待访客常用会许多规模比较大的公司都有一个接待员，我们通常叫询台。Theworkofareceptionistisinterestingandvaried・前台的活"J足不少。Theworkisalsoimportantbecausethereceptionististhefirstpersonvisitorsseewhentheycometoafirm.Sothereceptionistgivesthemthefirstideaofthefkm.我们來看看Rose这位前台是怎样接待來访客人的吧。RoseisareceptionistatMode
2、mOfficelimited.InthispartRosewillspeaktoMr.Hussein,whohasanappointmentwiththeSalesManagerMr.Shelliat11:30.ROSE:Goodmorning.CanIhelpyou?MRHUSSEIN:Goodmorning.IsthisModemOfficeLtd.?ROSE:Yesitis.MRHUSSEIN:IhaveanappointmentwiththeSalesManagerat11:30.ROSE:MayIhaveyourname,please?MRHUSSEIN
3、:Hussein.OmarHussein.ImfromtheGulfTradingCompany.ROSE:Letmesee...Ahyes,MrHussein.Pleasetakeaseat,MrHussein.I'lltelltheManagersSecretaryyouarehere.(DIALS)MARIA:MrShelli^Office.ROSE:HelloMaria,thisisReception.MrOmarHusseinishere・HehasanappointmentwithMrShelliat11.30.MARIA:MrOmarHussein?
4、ROSE:Yes,he*sfromtheGulfTradingCompany.MARIA:Oh,yes,that^right.Fllcomeandfetchhimnow.ROSE:Thanks.(REPLACESPHONE)MrShelli'ssecretaryiscomingdownnow.MRHUSSEIN:Thankyou.MARIA:MrHussein?MRHUSSEIN:Yes,that'sright.MARIA:FmtheSalesManager'ssecretary.Pleasecomethisway.THtakeyoutohisoffice.—•般
5、的访客都是提前有预约的。但也有些没有预约的"不速之客”。这个时候前台应该怎样接待这些客人呢?我们看看Rose是怎么做的吧！ThesecondvisitorisMrLi.Hehasnotanappointment,buthewantstoseeMrShelli.MRLI:Goodmorning.ROSE:Goodmorning.Oh,MrLi.Howareyou?'MRLI:Fmfine,thanks,andyou?ROSE:Oh,busyasusual.DoyouwanttoseeMrShelli?MRLI:Yes,please・ROSE:Haveyouanapp
6、ointment?MRLI:Er...No,Ihaven't・Yousee,Ionlyarrivedinthecountrythismorning・ROSE:Well,Iknowhe'sbusyatthemomentbutFllaskhissecretarywhenhellbefree.Pleasesitdown.MRLI:Thankyou.(DIALS)MARIA:MrShelli^office.ROSE:Oh,helloMaria.Itsreceptionagain.IhaveMrLihere・Hehasntanappointmentbuthe*dliketo
7、seeMrShelli.Whenwillhebefree?MARIA:Letmesee...Well,Hmmm,hellbefreeabout12.30.CanMrLiwait?ROSE:MrShelliwillbefreeabouthalfpasttwelve・Canyouwait?MRLI:What'sthetimenow?ROSE:Ifsnearly12:00.MRLI:Ohthafstine.Fllwait.ROSE:(TOMARIA)Maria,MrLiwillwait.MRLI:Right.I'llfetchhimwhenMrShelli'sfree.
8、ROSE:
