the influential role of perceived risks versus

《the influential role of perceived risks versus》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、TheInfluentialRoleofPerceivedRisksversusPerceivedBenefitsintheAcceptanceofBusinessProcessOutsourcing:EmpiricalEvidencefromtheGermanBankingIndustryHeikoGewaldDr.JensDibbernE-FinanceLabInstituteofInformationSystemsDepartmentofInformationSystemsUniversityofFrankfurtUn

2、iversityofMannheimMertonstraße17SchlossD-60054FrankfurtD-68131MannheimGermanyGermanygewald@wiwi.uni-frankfurt.dedibbern@uni-mannheim.deE-FinanceLabWorkingPaperNr.2005-9lastedited15.August2005TheInfluentialRoleofPerceivedRisksversusPerceivedBenefitsintheAcceptanceof

3、BusinessProcessOutsourcing:EmpiricalEvidencefromtheGermanBankingIndustryAbstractBusinessprocessoutsourcing(BPO)hasbeensuggestedasoneofthebiggestareasofgrowthintheoutsourcingmarket.Nevertheless,manyorganizationsarestillreluctanttooutsourcebusinessprocessesthatarepar

4、toftheircorebusiness.Inordertohelpovercomethisdivergencebetweenexpectationsandreality,wesystematicallyanalyzethefactorsthatformanorganization’sattitudetowardsBPOaswellastheirintentiontoadoptBPO.WedevelopaBPOadoptionmodelwhichisbasedontheargumentthatBPOposesbothrisk

5、sandbenefitsandthatdecisionmakersneedtobalancebothbeforeadoptingBPO.ThemodelistestedbasedondatathatwascollectedintheGermanBankingIndustry.Altogether218datapointsontheperceptionsofbusinessmanagersinthefourareasoftransactionprocessing(credits,securities,domesticpayme

6、nts,andforeignexchange/moneymarket)wereavailableformodeltestingviaPartialLeastSquares.TheresultsshowthattheintentiontooutsourcetheseIT-intensivebusinessprocessesisstronglyinfluencedbythemanager’sattitudetowardsBPO.Othernon-rationalfactorsplayaminorrole.Onlypeerinfl

7、uencesinthebankingindustrywerefoundtosignificantlyinfluenceintentions.Around77percentofthevariationsinattitudeareexplainedbyperceivedrisksandperceivedbenefits.TheperceivedbenefitshaveamuchstrongerinfluenceonBPOacceptancethanrisks.Thisindicatesthatrisksmaybesomewhat

8、underrepresentedintheadoptionprocess.Moreover,itisinstructivetonotethattheabilitytofocusoncorecompetenciesisthestrongestadvantageforBPO,followedb