strategies for information systems evaluation – six generic types

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1、StrategiesforInformationSystemsEvaluation-SixGenericTypesStefanCronholmandGöranGoldkuhlLinköpingUniversity,Swedenscr@ida.liu.seggo@ida.liu.seAbstract:Theaimofthispaperistocontributetothedecisionofhowtoperformevaluationdependingontheevaluationcontext.Threegeneralstrategiesofhowtoperf

2、ormevaluationareidentified:Goal-freeevaluation,goal-basedandcriteria-basedevaluation.Twogeneralstrategiesofwhattoevaluateareidentified:IT-systemassuchandIT-systeminuse.Fromthethree“how-strategies”andthetwo“what-strategies”wederiveamatrixconsistingofsixgenerictypesofevaluation.Eachon

3、eofthesixtypesarecategorisedonaidealtypicallevel.Foreachtypethereissuggestedevaluationprocessmodel.Keywords:ISEvaluation,ISAssessment,InformationSystems,Goal-basedevaluation,Goal-freeevaluation,Criteria-basedevaluation1.Introductionthinkofatleasttwodifferentsituationsthatcanbeevalua

4、ted.Inthispaper,wedifferbetweenAllovertheworldthereisahugeamountofevaluationofIT-systemassuchandevaluationmoneyspentonIT(e.g.Seddon,2001).ItisofIT-systemsinuse.Fromthequestionsofthereforeimportanttoevaluatetheoutcome.howtoevaluateandwhattoevaluateweEvaluationisneveraneasytaskandderi

5、veamatrixconsistingoftwodimensionsconsequentlytherearealotofsuggestionsfor“howtoevaluate”and“whattoevaluate”.ThehowtoevaluateIT-system.Muchofthecombinationofthetwodimensionsresultsinliteratureonevaluationtakesaformal-rationalsixdifferentevaluationtypesandthepurposeviewandseesevaluat

6、ionasalargelyofthispaperisto,onanidealtypicallevel,quantitativeprocessofcalculatingthelikelyidentifyandcharacteriseeachofthederivedcost/benefitonthebasisofdefinedcriteriaevaluationtypes.Theaimofthematrixisto(Walsham,1993).Therearealsointerpretativesupportdifferentchoicesofhowtoperfo

7、rmanapproaches(e.g.Remenyi,1999;Walsham,evaluationdependingontheevaluation1993).TheinterpretativeperspectiveviewsIT-situation.systemsoftenassocialsystemsthathaveinformationtechnologyembeddedintoitThedifferentwaysofhowtoevaluateand(Goldkuhl&Lyytinen,1982).whattoevaluateareidentifiedf

8、romreadingliteratur