外贸b2c客服邮件工作例范本-英文

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1、实用文案售前邮件模板l自取pickupThanksforyouremail.Wearesosorryforthatourcompanypolicydon'taccepttopickupbycustomer,pleasedon’tworry,wewilltestandpakeageyourorderwellandwellbeforewesendit.Thankyouforyourunderstanding.Ifyouhaveanyotherquestions,feelfreetocontactus.BestRegardsl运费高highershippingcostThanks

2、foryouremail.Wemarkedtheshippingcosthigherbecausetheebayfeechargedbytheitempricebutnottheshippingcost.Thenwemarkedtheshippingcosthigher.Butourtotalprice(price+shippingcost)isthelowestpriceoneBay.Myfriendyoujustneedseethetotalprice(price+shippingcost).Ifyouhaveanyotherquestions,feelfreetoco

3、ntactus.BestRegardsl保修HowtoWarranty?Thanksforyouremail.Thisitemisthetop-quality.Soduring2yearswarrantytime,mostlyitwillnothaveanyproblem.Ifithastheproblem,wewillsendyouthereplacementtoreplaceit.Mostlyitwillberesolved.Finally,iftheproblemstillcannotberesolved,thenpleasesenditembacktousandth

4、enwewillexchangeanewoneorrefundyouoncewereceiveit.Ifyouhaveanyotherquestions,feelfreetocontactus.BestRegards标准文档实用文案Wehaveaprofessionaltechnicalsupportgroupforalltheitemselling.Ifyouneedanyassistanceonyouritemproblem,pleasedonothesitatetocontactus,ourtechnicalsupportwillbetheretoassistyou.

5、Andifyouhavemorequestionsaboutthemotororthereisanythingwecandoforyou,pleasefeelfreetocontactus.Wearealwayshappytohearfromyou.Kindregards!l退货政策ReturnpolicyThankThanksforyouremail.Wecanaccepttheitemreturnduring60days.Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheship

6、pingcostIfitisourfaultleadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.Ifyouhaveanyotherquestions,feelfreetocontactus.Kindregardsl电压/插头voltage/plugThanksforyouremail.Theitemsuitsforyourcountrypowervoltageandyourcountryplug.Ifyouhaveanyotherquestions,feelfreetocontactus.Kin

7、dregardsl为什么拒绝offerThanksforyouremail.wecan’tacceptyourofferbecauseOurtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.Ifyo