外贸B2C客服邮件范本-英文.doc

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1、售前邮件模板l自取pickupThanksforyouremail.Wearesosorryforthatourcompanypolicydon'taccepttopickupbycustomer,pleasedon’tworry,wewilltestandpakeageyourorderwellandwellbeforewesendit.Thankyouforyourunderstanding.Ifyouhaveanyotherquestions,feelfreetocontactus.BestRegardsl运费高highershippingcostThanksforyou

2、remail.Wemarkedtheshippingcosthigherbecausetheebayfeechargedbytheitempricebutnottheshippingcost.Thenwemarkedtheshippingcosthigher.Butourtotalprice(price+shippingcost)isthelowestpriceoneBay.Myfriendyoujustneedseethetotalprice(price+shippingcost).Ifyouhaveanyotherquestions,feelfreetocontactus.

3、BestRegardsl保修HowtoWarranty?Thanksforyouremail.Thisitemisthetop-quality.Soduring2yearswarrantytime,mostlyitwillnothaveanyproblem.Ifithastheproblem,wewillsendyouthereplacementtoreplaceit.Mostlyitwillberesolved.Finally,iftheproblemstillcannotberesolved,thenpleasesenditembacktousandthenwewillex

4、changeanewoneorrefundyouoncewereceiveit.Ifyouhaveanyotherquestions,feelfreetocontactus.BestRegardsWehaveaprofessionaltechnicalsupportgroupforalltheitemselling.Ifyouneedanyassistanceonyouritemproblem,pleasedonothesitatetocontactus,ourtechnicalsupportwillbetheretoassistyou.Andifyouhavemoreques

5、tionsaboutthemotororthereisanythingwecandoforyou,pleasefeelfreetocontactus.Wearealwayshappytohearfromyou.Kindregards!l退货政策ReturnpolicyThankThanksforyouremail.Wecanaccepttheitemreturnduring60days.Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheshippingcostIfitisourfault

6、leadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.Ifyouhaveanyotherquestions,feelfreetocontactus.Kindregardsl电压/插头voltage/plugThanksforyouremail.Theitemsuitsforyourcountrypowervoltageandyourcountryplug.Ifyouhaveanyotherquestions,feelfreetocontactus.Kindregardsl为什么拒绝offerThank

7、sforyouremail.wecan’tacceptyourofferbecauseOurtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.Ifyouhaveanyothe