Business Communication商务沟通

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1、BusinessCommunicationEssentialsFOURTHEDITIONCourtlandL.BoveeProfessorofBusinessCommunicationC.AllenPaulDistinguishedChairGrossmontCollegeJohnV.ThillChairmanandChiefExecutiveOfficerGlobalCommunicationStrategiesBostonColumbusIndianapolisNewYorkSanFranciscoUpperSaddleRiverAmster

2、damCapeTownDubaiLondonMadridMilanMunichParisMontrealTorontoDelhiMexicoCitySaoPauloSydneyHongKongSeoulSingaporeTaipeiTokyoPreface15Prologue27M111BUSINESSCOMMUNICATIONFOUNDATIONS35CHAPTER1UnderstandingBusinessCommunicationinToday'sWorkplace36CommunicatinginToday'sGlobalBusiness

3、Environment36RecognizingEffectiveCommunication37UnderstandingWhatEmployersExpectfromYou37UnderstandingtheCommunicationProcess39DevelopingYourBusinessCommunicationSkills40CommittingtoEthicalCommunication40AdoptinganAudience-CenteredApproach41ImprovingYourInterculturalSensitivi

4、ty42Giving—andRespondingto—ConstructiveFeedback47BeingSensitivetoBusinessEtiquette52UsingCommunicationTechnologyEffectively52DocumentMakeover53ChapterReviewandActivities53TestYourKnowledge54ApplyYourKnowledge54PracticeYourKnowledge55ExpandYourKnowledge57MyBCommLab.com57Improv

5、eYourGrammar,Mechanics,andUsage57,•CHAPTER2MasteringInterpersonalCommunication60ImprovingYourPerformanceinTeams60AdvantagesandDisadvantagesofTeams61CollaborativeWriting61DevelopingYourBusinessEtiquette62EtiquetteintheWorkplace62EtiquetteinSocialSettings63MakingYourMeetingsMor

6、eProductive64PreparingforMeetings64LeadingandParticipatinginMeetings65UsingMeetingTechnologies67ImprovingYourListeningSkills68RecognizingVariousTypesofListening68UnderstandingtheListeningProcess68OvercomingBarrierstoEffectiveListening69ImprovingYourNonverbalCommunicationSkill

7、s70DocumentMakeover72ChapterReviewandActivities72TestYourKnowledge73ApplyYourKnowledge73PracticeYourKnowledge74ExpandYourKnowledge76ContentsMyBCommLab.com76ImproveYourGrammar,Mechanics,andUsage77THETHREE-STEPWRITINGPROCESS79CHAPTER3PlanningBusinessMessages80UnderstandingtheTh

8、ree-StepWritingProcess80AnalyzingYourSituation81DefiningYourPurpose8