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1、EmotionalIntelligenceatWorkEmotionalIntelligenceatWorkAProfessionalGuide(ThirdEdition)DalipSinghResponseBooksAdivisionofSagePublicationsNewDelhi/ThousandOaks/LondonCopyright©DalipSingh,2006,2003,2001Allrightsreserved.Nopartofthisbookmaybereproducedoru
2、tilisedinanyformorbyanymeans,electronicormechanical,includingphotocopying,recording,orbyanyinformationstorageorretrievalsystem,withoutpermissioninwritingfromthepublisher.Firstpublishedin2001Secondrevisededitionpublishedin2003Thirdrevisededitionpublish
3、edin2006byResponseBooksAdivisionofSagePublicationsIndiaPvtLtdB-42,PanchsheelEnclaveNewDelhi110017SagePublicationsIncSagePublicationsLtd2455TellerRoad1Oliver’sYard,55CityRoadThousandOaks,California91320LondonEC1Y1SPPublishedbyTejeshwarSinghforResponseB
4、ooks,Lasertypesetin11/13pointsACaslonRegularbyExcellentLaserTypesetters,Delhi,andprintedatChamanEnterprises,NewDelhi.LibraryofCongressCataloging-in-PublicationDataSingh,Dalip,1956–Emotionalintelligenceatwork:aprofessionalguide/DalipSingh.—3rded.p.cm.I
5、ncludesbibliographicalreferencesandindex.1.Psychology,Industrial.2.Emotionalintelligence.I.Title.HF5548.8.S526158.7—dc2220062006030036ISBN:10:0–7619–3532–0(PB)10:81–7829–688–8(India-PB)13:978–0–7619–3532–2(PB)13:978–81–7829–688–3(India-PB)ProductionTe
6、am:RoopaSharma,MathewP.J.andSantoshRawatforJogiContentsListofTablesandFigures9PrefacetotheThirdRevisedEdition11PrefacetotheSecondRevisedEdition13PrefacetotheFirstEdition151.EmotionalIntelligence:TheConcept19IntroductionEQmakesaDifferenceinLifeWhatEx
7、actlyisEQ?AreYouEmotionallyIntelligent?HowDoYouAcquireYourEQ?EQHelpsinProfessionalSuccessSomeMythsaboutEQ2.EmotionalIntelligenceandYourPersonality51TheRelationshipbetweenEQandIQWhereDoEmotionsComeFrom?ConsequencesofLowandHighEQ3.CanEQbeDeveloped
8、?59EarlyLifeExperiencesEQDevelopswithMaturityACaseStudyEmotionscanbeUnlearnedExamplesofEQDevelopment4.EmotionalSkillsthatManagersshouldLearn73LearntoRecogniseYourEmotionsLearntoEmpathisewithOthersDevelopHighSelf-esteemManageEmotionalUps
