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1、Chapter14FOUNDATIONSOFBEHAVIOR©PrenticeHall,200214-11LearningObjectivesYoushouldlearnto:Definethefocusandgoalsoforganizationalbehavior定义组织行为学关注的焦点Describethethreecomponentsofanattitude态度的三个组成要素Identifytherolethatconsistencyplaysinattitudes态度的一致性所扮演的角色Explaint
2、herelationshipbetweensatisfactionandproductivity解释满意度与生产率之间的关系TellhowmanagerscanusetheMyers-Briggspersonalitytypeframeworkandthebig-fivemodelofpersonality迈尔斯-布瑞格斯人格类型框架和大五人格模型©PrenticeHall,200214-22LearningObjectives(cont.)Youshouldlearnto:Defineemotionalinte
3、lligence定义情绪智力Describeattributiontheoryanditsuseinexplainingindividualbehavior归因理论和对个体行为的解释Identifythetypesofshortcutsmanagersuseinjudgingothers管理者在判断他人时使用的捷径Explainhowmanagerscanshapeemployeebehavior管理者如何塑造员工的行为©PrenticeHall,200214-33WhyLookAtIndividualBehav
4、ior?OrganizationalBehavior(OB)组织行为学concernedspecificallywiththeactionsofpeopleatwork关注人们在工作中的活动addressesissuesthatarenotobvious由于强调的问题不是特别明确的所以理解组织行为是困难的;©PrenticeHall,200214-44TheOrganizationasanIceberg©PrenticeHall,200214-55WhyLookAtIndividualBehavior(cont.
5、)FocusofOB组织行为学关注的焦点individualbehavior个人-attitudes,personality,perception,learning,andmotivationgroupbehavior–norms群体规范,roles,teambuilding,leadership,andconflict冲突individualsinagroupsettingbehavedifferentlyfromindividualsactingaloneGoalsofOB组织行为学的目的explain,pr
6、edict,andinfluencebehavior解释/预测和影响行为,管理者为了更好地管理员工;manager’ssuccessdependsongettingthingsdonethroughotherpeople管理者的成功取决于通过别人来做事14-66Attitudes态度Definitionevaluativestatementsconcerningobjects,people,orevents关于事物/人物/和事件的评价性陈述threecomponentsCognitive认知-beliefs,op
7、inions,knowledge,orinformationheldbyaperson信念/观点/知识/信息等Affective情感-emotionorfeeling情绪或感受termattitudeusuallyreferstothiscomponentBehavioral行为方式-intentiontobehaveinacertainwaytowardsomeoneorsomething对有些人和事倾向于作出的行动©PrenticeHall,200214-77Attitudes(cont.)Job-Relat
8、edAttitudes管理者只对与工作有关的态度感兴趣jobsatisfaction-employee’sgeneralattitudetowardher/hisjob员工对自己工作的总体态度jobinvolvement工作投入度-degreetowhichanemployeeidentifieswithher/hisjobdegreeofactiveparticipat
