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1、GartnerforITLeadersPublicationDate:1October2007IDNumber:G00147962IntroducingtheGartnerITInfrastructureandOperationsMaturityModelDonnaScott,JayE.Pultz,EdHolub,ThomasJ.Bittman,PaulMcGuckinGartner'sITInfrastructureandOperations(I&O)MaturityModelhelpsI&Oleadersevaluatetheirmat
2、uritywithrespecttopeople,process,technologyandbusinessmanagement,andestablisharoadmapforincreasinglevelsofmaturitytoservicealignmentandpartneringwiththebusiness.KeyFindings•TheI&OMaturityModelassessesfourdimensionsofI&O:people,process,technologyandbusinessmanagement.•Eachl
3、evelofincreasedmaturityprovidessubstantiallyhigherbusinessvalue.•Eachmaturityleveltransitionislikelytotakemultipleyears.Recommendations•AssessyourI&Omaturitywithrespecttopeople,process,technologyandbusinessmanagement.•Developaroadmapofincreasingmaturitylevelsalongwithretur
4、noninvestment(ROI)criteriaforprogramjustification—focusonthematuritydimensionthatneedsthemostimprovement.•Definematurityimprovementinitiativesthatcanbeexecutedinfourtosixmonths.©2007GartnerisaregisteredtrademarkofGartner,Inc.and/oritsaffiliates.GartnerforITLeadersisaservic
5、emarkofGartnerand/oritsaffiliates.Allrightsreserved.Reproductionanddistributionofthispublicationinanyformwithoutpriorwrittenpermissionisforbidden.Theinformationcontainedhereinhasbeenobtainedfromsourcesbelievedtobereliable.Gartnerdisclaimsallwarrantiesastotheaccuracy,comple
6、tenessoradequacyofsuchinformation.AlthoughGartner'sresearchmaydiscusslegalissuesrelatedtotheinformationtechnologybusiness,Gartnerdoesnotprovidelegaladviceorservicesanditsresearchshouldnotbeconstruedorusedassuch.Gartnershallhavenoliabilityforerrors,omissionsorinadequaciesin
7、theinformationcontainedhereinorforinterpretationsthereof.Theopinionsexpressedhereinaresubjecttochangewithoutnotice.ANALYSISGartner'sI&OMaturityModelassessesmaturityinfourcriticaldimensions—people,process,technologyandbusinessmanagement—andenablesthecreationofaroadmapforimp
8、rovement.Thismodelcanbeusedtotrackprogresstowardhigherlevelsofmaturityandbusinessvalue.We
