Duty check list酒店前台值班检查标准服务程序

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1、STANDARDOPERATINGPROCEDURESSubject:DutyCheckListEffectiveDate:May1,2005PolicyNo:FO-AM-001Issuedby:FOMPage:1of3Approvedby:GeneralManagerDistribution:ExecutiveCommitteeDepartmentHeadA&B:AllAssociatesMorningShift早班1.Handoverfromthepreviousshiftonanyoutstandingmatter

2、stobefollowedup.将所有先前的特殊事项移交给接班员工。2.Reviewallarrivalsandchecktheprofileofrepeatguestsforanyspecialrequests;previousincidents.回顾所有抵达情况,并且检查客人重复的任何要求、先前的状况。3.Checkonthefollowing:接下来检查：TheHotelStatus酒店状况TheRoomStatus房间状况ReviewtheArrivallistandDepartureList回顾抵店表和离

3、店表VIPRoomStatus重点客人客房状态4.Attendtothemorningbriefingandgivedirectionsfortheday’sbusinessactivities.参加晨会，指导日常商务活动的6.CheckRoomDiscrepanciesReport检查客房误差报告7.PerformCreditCheckList执行信用检查表8.VIPRoomInspections重要客人房间检查9.MonitorFrontDeskperformance监控前台工作10.Followupondueou

4、ts.贯彻预期的工作MagnateHotelsInternational億豪国际酒店管理有限公司STANDARDOPERATINGPROCEDURESSubject:DutyCheckListEffectiveDate:May1,2005PolicyNo:FO-AM-001Issuedby:FOMPage:2of3Approvedby:GeneralManagerDistribution:ExecutiveCommitteeDepartmentHeadA&B:AllAssociatesAfternoonShift中班1.

5、Handoverfromthepreviousshifttofollowuponanyoutstandingmatters.将所有先前的特殊事项移交给接班员工。2.Checkonthefollowings:接下来检查：TheHotelStatus酒店状况TheRoomStatus房间状况ReviewtheArrivallistandDepartureList回顾抵店表和离店表VIPRoomStatus重点客人客房状态3.Attendtobriefingandgivedirectionsfortheday’sbus

6、inessactivities.参加晨会，指导日常商务活动的4.CheckRoomDiscrepanciesReport.检查客房误差报告5.PerformCreditCheckList执行信用检查表6.VIPRoomInspections重点客人房间检查7.MonitorFrontDeskPerformance监控前台工作8.Followupondueouts.贯彻预期工作MagnateHotelsInternational億豪国际酒店管理有限公司STANDARDOPERATINGPROCEDURESSubject:D

7、utyCheckListPages:3of3PolicyNo:FO-AM-001Distribution:ExecutiveCommitteeDepartmentHeadsA&BAllAssociatesNightShift夜班1.Handoverfromthepreviousshifttofollowupanyoutstandingmatters.将所有先前的特殊事项移交给接班员工2.Checkonthefollowings:接下来检查：TheHotelStatus酒店状况TheRoomStatus房间状况Rev

8、iewtheArrivallistandDepartureList回顾抵店表和离店表VIPRoomStatus重点客人房态Tracereports跟进报告3.Attendtobriefingandgivedirectionsfortheday’sbusinessactivities.参加简会并指导当天商务活动4.