Front Office Terminology前厅部专用术语

《Front Office Terminology前厅部专用术语》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、FrontOfficeTerminology前厅部专用术语Breakfast早餐ABF美式早餐AmericanBuffetBreakfastCBF欧陆式早餐ContinentalBuffetBreakfastAccommodation住宿AdjoiningRooms相邻房ConnectingRoom(Inter-connecting)连通房RoomTypes房间种类CategoriesRoomsArea(m2)客房名称数量面积DeluxeRoom高级客房17745DeluxeRiverViewRoom高级江景客房26545ExecutiveSuite行政套房4090

2、HorizonClubRoom豪华阁客房5045HorizonPremierRoom豪华阁豪华客房1368HorizonExecutiveSuite豪华阁行政套房1290PremierSuite豪华套房3135SpecialtySuite特殊套房2180PresidentialSuiteI&II总统套房2225/270Shangri-LaSuite&NingboSuite香格里拉套房&宁波套房Occupied占用房HouseUse酒店自用房ComplimentaryRoom免费房DayUse日用房Share共住房HouseCount/Status客房状态OOOOut

3、ofOrder坏房OOSOutofService待修房RoomDiscrepancy房态差异VacantRoom空房SleepOut(Out-of-town)外睡房SkipRoomSleepRoomConfidentialStay保密DND/Tele请勿打扰-电话DND/Door请勿打扰-房间BedTypes床型BabyCot婴儿床ExtraBed加床BedType床型Length长(cm)Width宽(cm)Height高(cm)Mattress床垫Base底座Coaster床轮Total共计King大床20319825201459Twin小床2031222520

4、1459StandardTwin特殊小床20310725201459BedType&Size床型及尺寸14cm20cm25cmBlockRoom锁房Pre-Assigning/Block提前锁房RoomChange换房Reservation预定AdvanceDeposit预先担保GuaranteedReservation担保预定ConfirmationLetter确认信Cancellation取消预定BookedtoCapacity满房OnRequestOverbooking超额预订PledgeRelorates重新安置Runofhouse满房CheckIn入住登记

5、Arrival/DueIn预抵EarlyArrival提前到达EarlyCheckIn提前入住Register登记Pre-register提前登记DNA(DoNotArrival)/NoShow应到未到CheckOut离店DueOut预离ExpressCheckOut快速退房EarlyCheckOut/Departure/UnexpectedDeparture提前退房LateCheckOut延迟退房/结账HalfDayCharge半天房费ExtendStay延住ArrivalDate入住日期CheckInTime入住时间CheckOutDate离店日期CheckOu

6、tTime离店时间KeyPermit授予钥匙KeyRequest钥匙需求RoomRate房价CooperateRate公司合同价NetRate净价QuotedRate报价ValuedRate/RackRate超值价/满价RateChange变动房价CreditCard信用卡CashAdvance现金提取AdvancePayment预先支付Allotment配额Commission佣金TravelAgent旅行社TourGroup旅行团Benefit/Amenity优惠项目Discount折扣Upgrade升级Downgrade降级BillingInstruction

7、s付账说明FolioTrays账单夹DirectBill直寄账单GuestFolio客人账单Voucher凭单CashFloat备用金CashOverage多出现金/长款CashShortage缺少现金/短款CashRemittance现金汇总DropSafe投钱箱CloseCashier关闭帐户PermanentFolios虚拟帐户PM(GroupMaster)团队结账PF(PostingFolios)帐项输入PY(StaffQuarters/Offices)员工住处/办公PI(ServiceApartment)公寓PMS(PropertyManagement