企业创新管理之道

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1、企業創新管理之道Topic:ManagingInnovation審時度勢ScanningtheEnvironment典範借鑑Benchmarking創新管理InnovationManagement審時度勢ScanningtheEnvironmenta.競爭對手Competitorsb.將來Futuresc.策略Strategy典範借鑑Benchmarkinga.定義Definitionb.典範借鑑與品質管理BenchmarkingvsTQMc.典範借鑑與再造BenchmarkingvsReegineeringd.典範借鑑與量度表現BenchmarkingvsPerformanceMeasur

2、emente.蘭克斯樂個案TheXeroxCasef.地下鐵個案TheMTRCaseg.對中小企的含義ImplicationtoSMEMassTransitRailwayCorporation(MTRC)HKTodevelopasystemthatfacilitatescontinuousimprovementthroughregularuse.•Toidentifyareasofexcellenceandmakeimprovementstoreachthelevelofbestpractice.•Tobuildasystemthatcanbeusedtoinpublictodemons

3、tratethevalueofitsservicestopassengers.Thekeyprocessesare:•Identifythecriticalsuccessareasofthebusiness.•Definekeyperformanceindicatorsofeachcriticalsuccessarea.•Submitdatatotheadministrator.•Consolidatebenchmarkingresults.Identifythegapsofeachperformanceindicatorwiththebestperformer.•Conductpr

4、ocessbenchmarkingforhigh-priorityimprovementareas.Categories KeyPerformanceInicatorsFinancialPerformance1)Totalcost/passenger2)Operationscost/passenger3)Mainenancecost/revenuecaroperationkm4)Farerevenue/passenger5)totalcommercialrevenue/operationscost6)Operationscost/revenuecareoperatingkm7)T

5、otalcost/revenuecaroperatingkmEfficiency8)Passengerjourney/totalstaff+contractorhours9)Revenuecapacitykm/totalstaff+contractorhours10)Revenuecarkm/totalstaffhoursAssetUtilization11)Passengerkm/capacitykm12)Capacitykm/trackkmReliability13)Revenuecaroperatinghoursbetweenincidents14)Caroperatingho

6、urs/totalhoursdelay15)Trainsontime/totaltrains16)Revenueoperatingcarkm/total incidentsServiceQuality17)Totalpassengerhoursdelay/1000passengerjourneys18)Passengerjourneysontime/totalpassengerjourneys創新管理InnovationManagementa.意念發展IdeaDevelopmentn吸納提議之計劃SuggestionSchemesn持續性改善ContinuousImprovementn用

7、家Usersn開放度Opennessb.管理Managingn自由與推動之氣氛FreedomandIncentivesn案頭貼紙之個案Post-itpadsCase