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《酒店行李员服务流程(英文对话)The service procedure of bellman》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。
1、Theserviceprocedureofbellman行李服务程序1-1Welcometheguest迎接宾客Scene:AcarpullsupinfrontofYongJiangHotelandabellman(B)goesforwardtomeettheguest(G),openingthedoorofthecarforhim.B:Goodevening,sir.Welcometoourhotel.G:Thanks,Goodevening.B:(Openingthetrunk,taking
2、outthebaggageandlookingatthenameonthebaggagetags.)I’mthebellman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?G:Yes.B:TheReceptionDeskisstraightahead.Afteryou,please.1-2Showtheguesttotheroom引客上房(Whentheguestfinishedthecheckin,thebellmantookthek
3、eytagfromhishand.)B:MayIhaveyourkey,please?Letmeopenthedoorforyou.G:Hereitis.B:Thiswayplease,Mr.Bellow.Ishowyourway.G:Thankyouverymuch.B:Hereisthelift.Afteryou,please.Letmeintroduceourhoteltoyou.IfyouwanttohaveChinesefood,youcangotoSunshinerestaurant
4、andGardenrestaurant.Ifyouwanttohavewesternfood,pleasegotoLobbyrestaurant.Alsoavailableareabeautysalon,abarbershop,gym,gameroomandSnookerroom.Youonlyneedtoshowyourroomcardtothewaiter,youcangetfreeofchargeforGym.B:Hereisyourroom1620,sir.(Knockthedoorth
5、reetimes,andopenthedoorfortheguest.)Youfirst,please.Pleaseinsertyourkeyheretoturnonpowerswitch.MayIputyourluggagehere?Pleasecheckyourluggageagain.Bytheway,MayIopenthecurtainforyou?YouroomfacessouthandcommandsagoodviewoftheYongRiver.G:Yes,howlovelyiti
6、s.1-3Introducetheroomtotheguest向客人介绍房间B：Hereisabedsidecontrolpanel.Itcontrolslight,air-conditioner,TVandsoon,hereistheminibar,youcangetsomebeveragefromit,andthepricelistishere.Herearesomecoffeeandtea.Itisfreeofchargefortheguest.Youcanenjoyit.B:Ifyouw
7、anttowatchTV.PleasepresstheTV’button,theTVremotecontrolishere,youcanchoosetheTVprogram.OurhotelOfferpaid-movieservice.Ifyouwouldliketoenjoyit,pleasepressthemovie’buttonandchooseyourfavoritemovies.B:Letmetellyouhowtousethetelephone,Sir/Madam.Forroomto
8、roomcalls,pleasejustdialtheroomnumber.Ifmakelocalcall,pleasepress“9”first,andthenthetelephonenumber,ifmakeDDD(Domesticdirectdial)call,press“9”first,districtcodeandthetelephonenumber;ifmakeIDD(Internationaldirectdial)call,press“9”first,statecode,distr
