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1、前厅服务英语（提高篇）1・Goodmorning,Reservation,mayIhelpyou?早上好，客房预订部，可以为您效劳吗？2.MayIhaveyournameandtelephonenumber?能告诉我您的名字和电话吗？3.MayIknowyourarrivalanddeparturedate?请问您打算住多久呢？4.Whatkindofroomwouldyouprefer?您想要什么样的房间呢？5.Howmanyroomsdoyouneed?您需要几间呢？6.Howmanyguestsdoyouhave?您一行共有多少位客人呢
2、？7.Whenwouldyouexpecttoarrive?您什么时候能到呢？&Holdon,please.I'11checkourroomavailabilityforthosedays・请别挂断，我查一下那几天有没有空房。9.I'msorry,butwehavenodeluxeroomavailableforthosedays,butwecanofferyouExecutiveSuit.很抱歉恐怕那儿天没有豪华间了，但我们还有行政套房。10.Wewilldoourbesttobookyouintodeluxeroom.我们尽量为您订豪华间
3、。11.ThedailyrateofthedeluxeroomisRMB780with10%servicecharge.豪华客房的价格是人民币780元加10%的服务费。9.Weofferspecialratesforyourcompany,sir.Foralltypeofroomsthereisa50%discount.我们为贵公司提供房价五折优惠。10.Howwouldyouliketoguaranteeyourreservation?您想怎样担保您的预订呢？11.Wouldyoulikeustoarrangeacartopickupyou
4、attheairport?需要我们派千去机场接您吗？15.1willconnectyouwiththeConcierge.我帮您转接礼宾部。16.MayIconfirmthereservation,sir?AEliteroomfromMay26thto29th.AmIright?先生，确认一下您的预约好吗？一间5月26日至29日的雅致客房，对吗？17.Wewillextendthereservation(makethecancellation/thecorrection/thechange)foryou.谢您，我们会为您延长(取消/改正/变更
5、)18.Doyouhaveareservationwithus,sir?请问您有没有预订，先生？19.rmverysorry,ourroomsarefullybookedtoday・MayIintroduceahotelnearbyforyou?很抱歉，今天客房全部满了，为您介绍附近的酒店好吗？20.Justmoment,please,Fllcheckourreservationrecord.请稍等，我查一下预约记录。21・Yessir.Ihaveyourreservationrighthere,weareexpectingyou.对的，先生
6、。您的预订在这儿，我们止等候您的光临。22.CouldIseeyourpassports/IDcard,sir?先生，请出示您的护照/身份证好吗？23.Wouldyoupleasefillintheregistrationcard?请填写这张登记卡好吗?24.WouldyoupleasepayRMB1000fordeposit?请付人民币1000元做押金。25・Here'syourroomkeyto908androomcard,pleasekeepthem.Yourroomisonthe9thfloor;thebellboywillshowy
7、ouup.Enjoyyourstay,sir.这是您的908号房间钥匙和房卡。您的房间在9楼，行李生会领您上去的。希望您过得愉快，先生。26.Goodmorning,mayIhaveyourroomnumberplease?早上好，请问您的房间号码？27.Mr.Scout,didyouconsumeanythinginyourMinibar?斯格特先生,您消费过迷你吧吗？28.Howwouldyouliketosettleyourbill?您选择怎样的付账方式呢？29.MayItakeaprintofyourcard?我能刷一下您的卡吗？30
8、.Mr.Scout,hereisyourbill,Pleasecheckit.斯格特先生，这是您的账单，请复核。26.Thisfigurehereaccountsf
