资源描述：
《绩效管理讲义Productivity performance Management》由会员上传分享，免费在线阅读，更多相关内容在应用文档-天天文库。
1、Topic:PerformanceManagementKongkitiPhusavat,Ph.D.AssociateProfessorInternationalGraduatePrograminIndustrialEngineeringKasetsartUniversityBangkok,Thailand1KasetsartUniversityOverviewManagementFunctions:planning,coordinating,andcontrollingProcesses:measurement,analysis/evaluation,andimprovementEm
2、phasisontheorganizationalandfunctionallevel2KasetsartUniversityOverviewMeasurement:understandingofthetermKPIorperformancemeasures,identificationoftheKPI,applicationofMFPMM,audittoimproveKPIbylinkingwithpolicies,objectives,database,etc.,rationetworking,andtargetsettingAnalysis:trend/variationund
3、erstandingwithMCPMT,benchmarkingprocess,andscorecardandroot-causeanalysisImprovement:outsourcing,developmentofmanufacturingstrategies,integrationofknowledgelearnedonlogisticsandsupplierpartnership3KasetsartUniversityOverviewWhatreflectsorrepresentsthetermperformance?KaplanandNorton(1992):Financ
4、ial,customer,internalbusiness,andinnovation/learningSinkandTuttle(1989):Profitability,productivity,quality,qualityofworklife,innovation,effectiveness,andefficiencyHarper(1984):Productivity,unitcost,price,factorproportion,costproportion,productmix,andinputallocation4KasetsartUniversityIntroducti
5、onMulti-national,national,andindustriallevelsOrganizational,functional,program,andprojectlevelsTeamandindividuallevelsIndividuallevelManagementWorkforcesKnowledgeandwhite-collarBlue-collar5KasetsartUniversityIntroductionMeasuringproductivity/performancerequiresasystemviewofanorganizationoraunit
6、ofanalysis.Measuringproductivity/performanceiscommon.Understandingofimpactsfromlowproductivityiscriticalformanagement(competitiveness).Understandingofunitdimensionsanddefinitionsareessentialformeasurement.6KasetsartUniversityIntroductionOngoingIssuesfor“Productivity”ManagementTotal-,multi-,ands
7、ingle-factorproductivityconsiderationCombinationofvariousinputfactors(considerationintoweightofeachinput,datacollectedsuchasintangibleassets,unitdimensions,reportingandinformationformatontabularand/orgraphicalforms,etc.)aswellasou
