国际商务交际

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1、国际商务交际第一册简答题汇总Chapterone1Changesintheworkplace(6):theemergenceofheightenedglobalcompetition;flattenedmanagementhierarchies;expandedteam-basedmanagement;innovativecommunicationtechnologies;newworkenvironments;andanincreasinglydiverseworkforce・Theimportan

2、ceofcommunication:inthisdynamicworkplaceyoucanexpecttobeaknowledgeworker;thatis,youwilldealwithword,figures,anddata.Themostimportantfoundationskillforknowledgeworkersistheabilitytocommunicate.2Theprocessofcommunications：thesenderencodeswordsorsymbolstoe

3、xpressanidea・Themessageissentverballyoverachannelorisexpressednonverbally(gesturesorbodylanguage).^Noise^mayinterferewiththetransmission.Thereceiverdecodesthemessageandattemptstomakesenseofit.Thereceiverrespondswithfeedback,informingthesenderofeffective

4、nessofthemessage.3Theobjectiveofcommunicationisthetransmissionofmeaningsothatareceiverunderstandsamessageasintendedbythesende匚4barrierstointerpersonalcommunication(4):One^sframeofreferencecausedistortionandlackofobjectivity;weaklanguageskillsaswellaspoo

5、rlisteningskillsimpaircommunicationefforts;emotionalinterferencehampersthesendingandreceivingofmessage;physicaldistractionscandisruptoralcommunication.5overcomeinterpersonalcommunicationbarriers(5):realizethatthecommunicationprocessisimperfect;adaptyour

6、messagetothereceiver;improveyourlanguageandlisteningskills;questionyourpreconceptions;planforfeedback.6internalfunctionsofcommunication(4):issuingandclarifyingproceduresandpolicies;informingmanagementofprogress;persuadingotherstomakechangesorimprovement

7、s;andinteractingwithemployees・7Externalfunctionsofcommunication:answeringinquiresaboutproductsorservices;persuadingcustomerstobyproductsorservices;clarifyingaboutproductsorservices,andsoforth.8downloadinformationflow:distortinformation.Improve:newslette

8、rs,announcements,meetings,videos,andcompanyintranets9uploadinformationflow:providevitalfeedback.Obstacles:4mistrust;fearofreprisalforhonestcommunication;lackofadequatecommunicationskills;anddifferingframesofreference.Improve3:imp