质量方针和目标的制定和实施工具

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1、质量方针和目标的制定和实施工具－QOSStep1:SteeringcommitteeandSub-teamsformation组建筹划委员会和各级功能小组Step2:SteeringcommitteeandSub-teamsorientation决定筹划委员会和各级小组的方向Step3:Customerexpectations顾客期望Gathercustomerexpectations顾客期望的收集Prioritizecustomerexpectations顾客期望的排序Groupcustomerexpectations顾客期望的分组Proceedfur

2、therforExpectationsidentifiedforImprovementandMonitoring将识别的顾客期望进一步处理以用于改进和监视Step4:IdentifyStrategicImperatives确定战略使命Step5:  IdentiifyControlfactors(ProcessQuantifiers)识别控制因子（过程量测指标）IdentifyKeyprocesses/factorsforeveryImprovementExpectation为每一改进期望识别关键过程/因子IdentifyProcessquantifie

3、rsforcontrolfactors为控制因子确定过程量测指标IdentifytheGoalsforProcessquantifiers为过程量测指标制定目标Step6:DataManagement数据管理IdentifythelinkagesbetweenResultandProcessquantifiers识别结果和过程量测指标间的关联Step7:ActionPlanFormation形成行动计划Championandhisteamidentifiestheactionsformakingimprovements责任人和他的组员制订改进行动Iden

4、tifytheresourcesrequiredforimplementation识别活动所需的资源 Step8:Rollout实施ConductReviewmeetingseverymonthforthequantifiers每个月举行量测指标评审会议 福特公司特殊要求I.PlanningforManufacturingProcessCapability（生产过程能力的策划）I.1.Qualityprocedures/QS-9000/QOS（质量程序/QS-9000/QOS） I.2.FMEAs/ControlPlans*（FMEAs/控制计划*）I.

5、3.EmployeeReadiness/TrainingReview（员工准备/培训评审）I.4.PPAPReviewandRun-at-RateReview（PPAP审核与节拍生产审核）I.5.ManagetheChange（变更管理）II.DemonstrationofManufacturingProcessCapability（制造过程能力验证）II.1.Sub-supplierQualityManagement*（分承包方的质量管理）II.2.ControlofIncomingQuality（进货质量的控制）II.3.ControlPlans/O

6、peratorInstructions*（控制计划/作业指导书）II.4.ProcessVariabilityMonitoring*（过程变差监控）II.5.GageCalibrationandUse*（量具校准和使用）II.6.PartIdentification/NonconformingParts/Packaging/Shipping（零件标识/不合格零件/包装/装运）II.7.Testing/EngineeringSpecifications（测试/工程规范）II.8.PreventiveMaintenance(PM)/Housekeeping*

7、（预防性维护(PM)/整理）II.9.ManufacturingFlow/LeanManufacturingMetrics*（制造流程/精益生产衡量准则）II.10.ProblemSolving/CorrectiveActions（解决问题/纠正措施）I.PlanningforManufacturingProcessCapability(*denotesfocusarea)I.生产过程能力的策划(*代表重点区域)I.PlanningforManufacturingProcessCapability(*denotesfocusarea)I.    生产过程

8、能力的规划(*代表重点区)II.      I.1.Qualityprocedu