旅游感知价值和满意度与行为意向的关系.pdf

旅游感知价值和满意度与行为意向的关系.pdf

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1、人文地理2015年第3期总第143期文章编号:1003-2398(2015)03--0137-08DOI:10.13959/j.issn.1003-2398.2015.03.021旅游感知价值和满意度与行为意向的关系韩春鲜(扬州大学旅游烹饪学院旅游管理系,扬州225127)RELATIONSHIPOFTOURISTPERCEIVEDVALUE,SATISFACTIONANDTOURISTBEHAVIORALINTENTIONHANChun-xian(SchoolofTourismandCulinaryScience,TourismMana

2、gementDepartment,YangzhouUniversity,Yangzhou225127,China)Abstract:Inareviewofdocumentsaboutdefinitionsandmeasurableattributesofperceivedvalue,satisfac-tionandtouristbehavior,aswellastheirrelationshippath,thispaperanalyzedthemultidimensionalmeasur-ingcontentandsomeproblems

3、amongthem.Theywere:Therewererepeatedmeasurablepartsbetweenoverallsatisfactionandperceivedemotionalvalue.Whentheoverallsatisfactionwasmeasuredaccordingtobalancingcostandrevenue,itsmeasurableideawasthesameastheperceivedvalue.Themeasurableitemsbetweenattributessatisfactionan

4、dfunctionalvaluewerealike.Thenconceptsofutilitarianismtouristper-ceivedvalue,tourismsatisfactionandtheirmeasuringcontentsweresuggested,thetouristperceivedvaluewerecomposedoffunctionvalueandemotionalvalue.Theoverallsatisfactionwaschosentoanalyzerela-tionshipsamongtouristpe

5、rceivedvalue,satisfactionandbehavioralintention.Atlast,acasestudyofLing-shanscenicspotinWuxicitywasaddressed,andapproachesofSEMwasusedtoanalyzethetheoreticalcon-structoftouristperceivedvalueandinfluencingpathsamongtouristperceivedvalue,satisfactionandbehav-ioralintentiona

6、ccordingtothesurveybehaviordataofdomestictouristswhoarrivedatscenicspot.Themainconclusionsareasfollows:perceivedvalueofscenicspotincludesoffunctionalvalueandemotionalvalue.Thefunctionalvalueincludesofdirectandindirectrevenue,theformerwascomposedofrevenuesofculture,natural

7、landscape,entertainmentandoverallproductandservice,andthelatterwasreferredtothehappinesswhichtouristsobtainedfromthescenicspotexperience.Theindirectrevenuecamefrombalanc-ingthecostwhichwastimeandmoney.Inaddition,touristperceivedvaluewasactivelyeffectedonsatisfac-tionandto

8、uristbehavioralintentionwhilethesatisfactionhadnorelationshipwithtouristbehavioralinten-tion.Key

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