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1、Lecture–ManagementConsulting:AnIntroduction2021/8/241©AndersenConsulting2000AGENDAIntroduction/ExpectationsExampleconsultantcompanyConsulting:Nature,Trends,CareersSelectedMethods(frameworks)Research(somebasics)Graphics(fromdatatochart)2021/8/242AGENDAIntroduction/Expe
2、ctationsExampleconsultantcompanyConsulting:Nature,Trends,CareersSelectedMethods(frameworks)Research(somebasics)Graphics(fromdatatochart)2021/8/243OurMission:Helpingourclientscreatetheirfuture.zccy:MISSIONANDVISIONOurVision:Tobecomeoneoftheworld'sleadingcompanies,bring
3、inginnovationstoimprovethewaytheworldworksandlives.2021/8/244OneGlobalFirm–Acttoenhancethecollectivevaluesoftheglobalpartnership,whilesustaininglocalculture.Stewardship–Thinkfutureoriented;actandinvesttobuildastrongerfirmfortomorrow.Integrity–Actwithopennessandhonesty
4、.Always.RespectfortheIndividual–Treateachpersonaswewouldliketobetreated.QualityClientService–Understandandmeetclientexpectations100percentofthetime.BestPeople–Arehighlycompetentandmakeacommitmenttoexcellence,teamwork,andthesuccessofourclients.zccy:COREVALUES2021/8/245
5、1989AndersenConsultingbecomesaseparatebusinessunitfromArthurAndersen$1.6billion21,400employees1991Horizon2000Initiativetodevelopmissionandstrategicplan$2.3billion25,000personnel1993AndersenConsultingissuesitsfirstannualreport$2.9billion27,000employees1997AndersenConsu
6、ltingcreatesaglobalnetworkofcommunications-focusedsolutioncentersinanefforttosetthestandardforspeedandqualityofperformance$6.6.Billion53,000employees1998$8.3billion65,000employees2000JoeForehandbecomesManagingPartnerandintroducesthe100DayPlanAndersenConsultingwinsarbi
7、trationagainstArthurAndersen01.01.01zccy,formerlyknownasAndersenConsultingzccy:IMPORTANTMILESTONES2021/8/246zccyGLOBALLYEmployees:over65,000Countries:48Revenue‘99:8,9BillionUSDClients:ThevastmajorityofFortune30mostprofitableglobalpubliccompaniesNearly75%ofFortune200gl
8、obalcompanies100ofthemostsignificant“IndustryStandard”Internetcompanies2021/8/247zccy:DEVELOPMENTOFREVENUES(U.S.Billions)199
