物业英语课件Unit6.ppt

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1、Unit6HandlingComplaintsUnit6Section1:PracticalListeningSection2:PracticalSpeakingSection3:PracticalReadingPassage:HowApartmentManagerRespondtoTenantComplaintsSection4:PracticalWritingNoticeforElectricityInterruptionCompanyLogoPracticalListeningPaulis

2、callingSunshinePropertyManagementCompanytomakecomplaintsabouthisapartmentherentedtothemanager,LucyWang.CompanyLogoPracticalListeningListenandanswerthefollowingquestions.1.Howlongisthelease?2.Whendidthetenantmoveintotheapartment?3.Whenisthemostpreferabl

3、erepairtimeforthetenant?4.Whydidthetenantwanttohavethewashingmachinerepairedrightaway?5.Whywasthetenantworriedaboutthewindows?on27thJune2009oneyearthebesttimeisabout1Becausehehasasmallchildsohereallyneedstogetthatdonestraightaway.becausetherearenolocks

4、onthewidows.CompanyLogoListenandreadaloudtheconversation.PracticalListeningCompanyLogoPracticalSpeakingAfewdayslater,Mr.PaulSmileycallsthePropertyOfficeagainbecausethereissomethingwrongwiththekitchensink.Listenthedialogueandimitatethepronunciationandin

5、tonationofthespeakers.SampleDialogue:CompanyLogoReadaloudthedialogueandpickouttheusefulphrasesandsentences.thekitchensinkblocksendtherepairmanpreferredtimebeavailablemakeabigmessasmellcomingfromit厨房下水管堵住派送修理工理想的时间弄得一团糟有空PracticalSpeaking有味道从---冒出来Compa

6、nyLogo还有秒1514131211109876543210GOCanIhaveyourapartmentnumber,please?Don’tworry.Wewillsendtherepairmantoyourhouseassoonaspossible.Whatisyourpreferredtime?Ipromisethattherepairmanwillarriveatonce.You’rewelcome.Thanksforcalling.PracticalSpeakingReadthedia

7、logueandPickoutusefulsentencesReadaloudthefollowingsentences.CompanyLogoRolePlaymakinganinquiry.A:TenantB:ManagerPracticalSpeakingMynextdoorneighborkeepsparkinginmyparkingspace.I’veaskedhertopleasestopbutshewouldn’tso.Nowshe’sdoubleparking.Myneighborup

8、stairsstompsveryloudlyatnighttimeoverhardwoodfloor.Icannotsleep.Thetoiletseatiscracked.WheredoIstand?Thetoiletisblocked,andwecannotbathethechildrenuntilitiscleared.Thefirealarmandtheliftdon’tworkwell.WhatcanIdoforyou?What’stheproblemtha