饭店英语 教学课件 作者 李佳 主编reserveatable.ppt

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1、TeachingObjectives123ToknowthedifferentwaysofreservingatableToknowthenecessaryinformationofreservingatablefortheguestToknowtherightwaytogetthenecessaryinformationofreservingatablefortheguestToknowtheterminologyofreservingatablefortheguest4餐桌预定的几种方式:Face-to-FaceReservationTe

2、lephoneReservationFaxReservationInternetReservationBasicInformationFoodandBeverageDepartment一般缩写为F&BDepartment12餐馆大厅lobby包房privateroom餐桌预定计价方式有两种，即人均计价或总体计价，散客订餐时，酒水基本不包含在报价当中，旅行社订餐时，要询问报价是否包含酒水，如包含，一般只包含软饮料。Banquetreservationisdifferentfromtheindividualreservation,besidest

3、hebasicinformation,thereservationistshouldalsoknowthestandardofthebanquetandwhetherthedrinksareincludedornot.345BasicInformationServiceproceduregreetingaskthedateandthetimeaskthenumberoftheguestsaskthenameandtelephonenumberreconfirmationextendwishes.I.Reservationforindividu

4、alsII.ReservationforabanquetgreetingaskthedateandthetimeaskthenumberoftheguestsaskthestyleofCuisine(foroption)askthestandardofthebanquetaskwhetherthedrinksareincludedornotaskthenameandtelephonenumberreconfirmationextendwishesServiceprocedureIII.Reservationforaprivateroomgre

5、etingaskthedateandthetimeaskthenumberoftheguestsaskwhetherthestandardofthebanquetissetornotaskthenameandtelephonenumberreconfirmationextendwishesServiceprocedureHowtoExpress1.Goodmorning/afternoon/evening,XXrestaurant,mayIhelpyou?2.Whenisitfor?/Forwhattimeoftheday?/Forwhich

6、date?3.Howmanyguestsarethereinyourgroup?/Forhowmany?/Howmanyareinyourparty?4.MayIhaveyournameandtelephonenumber?5.atablenearthewindow(thepositionofthetable)forNpersonsatx:x(time)onX(date).6.Wearelookingforwardtoservingyou.I.ReservationforindividualsII.Reservationforabanquet

7、1.Goodmorning/afternoon/evening,XXrestaurant,mayIhelpyou?2.Whenisitfor?/Forwhattimeoftheday?/Forwhichdate?3.Howmanyguestsarethereinyourgroup?/Forhowmany?/Howmanyareinyourparty?4.whichkindofcuisinewouldyoulike?(ifthereareovertwokindsofcuisineinyourrestaurant)5.Howmuchwouldyo

8、uliketospendperhead?6.Wouldthatincludedrinks?7.MayIhaveyournameandtelephonenumber?