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《饭店英语 教学课件 作者 李佳 主编concierge.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、Learnthepolitewaytoservetheguestsinthehotel;LearntheusefulEnglishwordsandexpressionstooffersatisfactoryserviceinthehotel;TocompletetheserviceofShuttleserviceoutsidethehotel;TocompletetheserviceofHallShuttle;TocompletetheserviceofDeliveringLuggage.12345TeachingObjectivesBa
2、sicInformationWelcomeService12FITWalkingtothehotel:Thedoormanshould:greetwithsmilehelpdelivertheluggageiftherearemanyrefertotheporter.FITarrivingbycartothehotel:Thedoormanshould:walkforwardquickly,openthedoorwithlefthandmakeaguardianofthetopwithrighthandgreetwithsmilehelp
3、children,theoldandthemobilitygetoffhelptakeitemsandcheckthingsleftmemorizethenumberiftheguesttakestaxihelptakeluggageandmakeclearNumbertransferwiththeporterWelcomeServiceBasicInformationBasicInformationBasicInformationThedoormanshould:standontherightsideofthecoachgreetwit
4、hsmilehelpthemobilitygetoffhelptakeitemsguidethedrivertoparkWelcomeServiceFarewellserviceThedoormanshould:saygoodbyetotheguestifneeded,helpcallataxihelploadtheluggageasktheguesttocertifyclosethecompartmentcoveropenthedoorofthetransportclosethedoorandseetheguestoffFarewell
5、serviceThedoormanshould:standontherightsideofthevehiclebestwishestotheguestshelpthemobilitytogetonseetheguestsoffFarewellservice离店单OtherresponsibilitiesforadoormandirecttrafficinfrontofthehotelhelpmakethesecurityinfrontofthehotelanswertheguestsrequestsraisetheNationalflag
6、andthehotelflagdothejobsfromthehigherⅠ.Shuttleserviceoutsidethehotelpreparefortheshuttle,includinggettinginformationoftheguests,weatherconditionandtheconditionofhotel,arrangingvehicles,readytosign.waitatthestation,includingwaitinginadvanceforhalfanhour,checkingthearrivalt
7、ime.welcometheguests,includinggreeting,guidingtocoach,informingthehotelthearrival,introducingthegeneralconditiontotheguests,est..transferthearrival,includingguidingtothehotel,makingafarewell.Serviceprocedure1234ServiceProcedure1Ⅱ.HallShuttleprocedureforguestsrideservicepr
8、eparationappearanceanddeportmentwaitingatthedoorsidehallshuttleguidetoparksecretarydoorservicegr
