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1、n更多资料请访问.(.....)JOBDESCRIPTION职责描述JOBTITLE:职称ConciergeCaptain礼宾领班AREA/DEPARTMENT:部门RoomsDivision/FrontOffice/BellServices房务部/前厅部/行李服务JOBBAND:811/11职位级不HOTELLEVEL:酒店级不I-VREPORTSTO:上属ConciergeSupervisePOSITIONSSUPERVISED:下属Bellman/Doorgirl行李员/门僮JOBSCOPE:职责范围Responsiblefo
2、rprovidingaccurateinformation,concerninghotelfacilities,venuesandfunctionsandhandlingguestinquiries.Supervisestheissueofkeys,mail,messages,faxandparcelstotheguests.PromotesthedesiredworkculturearoundTrust,Integrity,Respect,OneTeamandServiceoftheOCTInternationalHotelMan
3、agementCompanyandthebrandethos.11/11向客人提供准确的酒店相关服务信息，回答客人问讯监督信件、留言、传真和包裹的分发工作。努力制造良好的工作氛围，做到老实、相互尊重、以及良好的团对合作精神。KeyResponsibilities要紧职责·Assistguestswithallinquiries,bothhotelandnon-hotelrelated·给予所有店内客人以必要的关心和协助。·Bethoroughlyawareofarrivalsanddeparturesofeachdaywithemp
4、hasisonVIP’s,groupsandcrewmovements.·每天随时注意抵达和离开酒店的贵宾和团队的信息以及职员动态。·ToworkcloselywithCEOManagertoensurebaggageforVIP’s,PriorityClubMembersaredeliveredpromptly·同首席来宾体验经理紧密协作保证贵宾的行李正确的送到房间。·ToassisttheDoormanandsuperviseontrafficcontrolalongthedrivewayduringpeakhours·协助门童
5、治理监督在高峰期门前车道顺畅无阻。·Preparenewspaperordersandco-ordinateswithnewsvendorforearlydelivery.SupervisesBellmanfornewspaperdelivery·与报纸发行商保持紧密联系。监督行李员的报纸分发正确无误。·Ensuringthatallequipment(trolley,etc....)areinproperconditionandrecordedproperly·保证各项服务设备的良好运转比如：行李车等。·Conductsdaily
6、briefingandtoensurethatalluniformservicestaffarekeptuptodate,properlyinstructedandthatallstaffareproperlydressed,neatandcleanbeforestartofduty.Similarly,staffappearanceshouldremainclean,smartandtidyatalltimes.·确保班前职员制服正确穿着洁净。随时检查职员仪容仪表。·Ensurethatallstaffarefullyinform
7、edandknowledgeableonhotelfacilitiesanditssurroundingareas·保证职员熟悉酒店的各项服务设施的运做情况·Ensurethatthesurroundingareasatthelobbylevelandmainentranceareclean·保证酒店大堂和正门区域卫生洁净整洁·Conducteffectiveshiftbriefingstoensurehotelactivitiesandoperationalrequirementsareknown11/11·熟悉掌握酒店所有的营运
8、设施情况·Maintaindetailedknowledgeoftheactivitiesofthedayandalerttoanypotentialproblems·处理日常问题并对潜在的问题提出警示。·Maintaindetail
