英语写作---投诉信.ppt

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1、假定你是李华，你从某国外网站订购了两本英文畅销书，应该在3天前到货，但至今未收到。请就此向客服写邮件投诉。要点如下：1.介绍情况2.指出带来的不便3.提出解决方案。(体裁，人称，时态)作文结构布局：Heading自我介绍，明确写信目的是投诉(服务，产品质量)介绍情况2.Body指出带来不便，提出解决办法3.Ending希望尽快解决，答复自己投诉信：1.对服务不满；对….进行投诉1)expressmydissatisfaction/disappointmentabout2)makeacomplaintabout…2.在网上订购两本英文畅销书ordertwobest-sel

2、lingEnglishnovelsonyourwebsite3.本应在3天前到货(deliver,reachThebooksshouldhavereachedmethreedaysago….shouldhavebeendeliveredtome5.至今未收到Ihaven’treceivedthebooksuptonow.6.给某人带来不便(给某人造成麻烦)bringmuchinconvenience tosbcausesb.trouble=causetroubleforsb7.取消订单Canceltheorder8.退钱;退货；换货haveone'smoneybackr

3、eturnmoneytosbreturngoods,exchange,change...for,replace...forsb解决方案：)Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.2.)Iwouldappreciateitifyouwouldchangeitforanewoneinabiggersize.3.)Wewillappreciateyourwillingnesstomakeupfortheloss.9.希望尽快解决问题Iwouldappreciateitifyoucouldgivem

4、eanimmediateanswertosolvetheproblem.范文欣赏：DearSirs,I’moneofyourcustomersfromChina.Iamwritingthislettertocomplainaboutyourpoorservice.Iorderedtwobest-sellingEnglishnovelsonyourwebsitetwoweeksago.Thebookshouldhavereachedmethreedaysago.ButIhaven’treceivedthebooksuptonow.Iplannedtohavefinishe

5、dreadingthetwonovelsthesedays.Yourlatedeliveryupsetsandspoilsmyreadingprogram.IregrettotellyouthatwhatIamtodonowistocanceltheorderandgetmymoneyback.Iwouldappreciateitifyoucouldgivemeanimmediateanswertosolvetheproblem.DearSirs,I’moneofyourcustomersfromChina.I’mwritingtoexpressacomplaintab

6、outyourservice.Ibought2popularEnglishbooksonyourwebsitetheotherday,whichshouldhavebeendelivered3daysago.Ihavebeenwaitingfor3daysbuttheydon’tappearnow.I’mreallyinneedofthembecauseIlikereadingandmyEnglishispoor.Ihavealreadymadedetailedarrangementsforreadingthemwhileyoujustbreakit.Inmyopini

7、on,yourlatedeliverycausesmuchinconvenienceandyoushouldmakeanapologytomeanddeliverthebooksassoonaspossible.I’mlookingforwardtoyouearlyreply!假设你是李华。上个星期某网店商品促销时，你订购了一件T恤。打开包裹，你发现T恤尺码给你发错了，并且也不是你要的颜色。这种颜色你穿着显老。请给该网店客服写邮件投诉。1.介绍购物情况2.反映存在问题3.表达不满并提出解决方案（换或退）I’mLiHua.I’mwri